Executive Vice President of Business Operations
Joe Zarella, Executive Vice President of Business Operations, has more than 20 years of successful Customer Service, Sales & Marketing Operations, and Information Technology management experience.
Prior to joining K¹² in 2014, Mr. Zarella served as Chief Service Officer for SiriusXM Satellite Radio and its predecessor company, XM Satellite Radio, since 2006.
In this role, he
lead the company's Sales, Marketing, Customer Service and Retention Operations, where he
successfully grew Revenue, Customers and Profitability to record levels, contributing to make SiriusXM the world's largest revenue grossing Radio Company.
Before joining XM Satellite Radio, he served at Constellation NewEnergy as Managing Director of Operations, where he was responsible for setting the Corporate operations consolidation strategy.
Prior to that, he was Vice President of Revenue Operations for XO Communications for six years, which came after 10+ years at MCI Communications serving as Vice President of Financial Operations and holding several executive operations leadership positions.
Mr. Zarella holds a BS in Information Systems from the University of Massachusetts, and an MBA in International Finance from the University of Dallas.