Influent Appoints Jim Garwood Vice President - Client Services, AsiaInfluent Appoints Jim Garwood Vice President - Client Services, Asia
...Influent Appoints Jim Garwood Vice President - Client Services, Asia
Print This StoryEmail This StorySave this LinkView PR Newswire's RSS Feedhttp://www.influentinc.comDUBLIN, Ohio, Oct. 13 /PRNewswire/ -- Influent, a leading provider of outsourced customer sales and service solutions with offices in the U.S., Philippines and Panama, has named industry veteran Jim Garwood to the newly created position of Vice President - Client Services, Asia.
"The successful growth of our 225 seat center in Manila and our future expansion plans increase the need for an on-site account management presence to ensure responsive account management and client satisfaction at all times.Jim Garwood will work in tandem with the Dublin, Ohio-based Client Services team to oversee client relationships from his base in Manila, a move designed to give our clients account management accessibility around the clock for sales and service programs run in Manila," stated Andrew Jacobs, President & CEO of Influent.
has over 13 years' experience in sales, marketing, collections, customer contact center management and outsourced vendor management.He
has been involved in the BPO
sector in India for the last four and a half years including a wide range of activities in inbound and outbound teleservices, collections and business process management.Prior to moving to India in 2001, he was Director of Marketing of the fee-services division of Metris Companies, managing several call center outsourcers.He began his career at APAC Customer Services starting as Account Manager and later managing multiple sites and client relationships.