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This profile was last updated on 2/8/16  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Jim Danahy

Wrong Jim Danahy?

Chief Executive Officer

Phone: (905) ***-****  HQ Phone
CustomerLAB Company
Annex Building 25 Mississauga Road South
Port Credit , Ontario L5H 2H2

Company Description: Founded in 1994, CustomerLAB provides advanced efficiency services and technologies to retailers and their suppliers across North America. CustomerLAB is staffed...   more

Employment History

Board Memberships and Affiliations


  • bachelor's degree
    Ryerson University
  • Bachelors degree
    Ryerson University
88 Total References
Web References
Jim Danahy, CEO of retail ..., 8 Feb 2016 [cached]
Jim Danahy, CEO of retail advisory firm Customer Lab in Toronto, said the Quebec City-based Simons will increasingly be part of the competitive mix as the 175-year-old retailer continues to expand across Canada.
"They do a heck of a good job at assortment and service and are going to compete adequately against Nordstrom, Saks and Holts," he said.
CustomerLAB | Health Science Team, 1 Oct 2015 [cached]
Jim Danahy
CustomerLAB | Retail & Consumer Goods Team, 1 Oct 2015 [cached]
Read More... | Jim Danahy CustomerLAB | Retail & Consumer Goods Team
Jim Danahy - Managing Principal, CEO
A third generation retailer, Jim spent the first 16 years of his career in executive positions with large retail and consumer goods companies including Eaton's Department Stores, PepsiCo, Young & Rubicam, Maple Leaf Foods and Pizza Hut.
Since he established CustomerLAB in 1994, he has devised and implemented scores of rapid productivity improvement initiatives for retailers, hospitality operators, manufacturers, distributors and health care providers across North America. Mr. Danahy is an expert witness on retail matters, is a jury member for Canada's Product of the Year Awards and is a widely quoted authority in national business media including the Globe & Mail, BNN TV and various trade journals. Jim sits on the Boards of several industry and charitable organizations including RAC Canada and Hope Air and is a member of The Institute of Corporate Directors. He holds a bachelor's degree from Ryerson University.
Board of Directors | RAC Canada, 22 Aug 2015 [cached]
Jim Danahy, President & CEO, CustomerLAB Executive and Education Committee
Headquartered in Toronto with affiliate offices in New York and San Francisco, CustomerLAB is a Retail Productivity firm that has been serving retailers, consumer products companies and financial institutions across the U.S. and Canada since 1994. A third generation retailer and seasoned marketer, Jim and his teams of specialists boost cash-flow and productivity in retail advertising, store operations, customer service centres, real estate, supply chain and franchising. Jim has extensive experience turning around underperforming companies and providing operational expertise for re-financings, mergers and acquisitions. Often quoted in national and international business media, Mr. Danahy is a frequent contributor to retail-related trade journals and is a popular public speaker. Jim holds a degree from Ryerson University and serves on a number of industry and community Boards.
Committees | RAC Canada, 22 Aug 2015 [cached]
Jim Danahy, CustomerLab
Sub-Committees: Events
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