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This profile was last updated on 4/8/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Jim Danahy

Wrong Jim Danahy?

Chief Executive Officer

Phone: (905) ***-****  HQ Phone
Email: j***@***.com
Local Address: Toronto, Ontario, Canada
CustomerLAB Company
Annex Building 25 Mississauga Road South
Port Credit, Ontario L5H 2H2

Company Description: Founded in 1994, CustomerLAB provides advanced efficiency services and technologies to retailers and their suppliers across North America. CustomerLAB is staffed...   more

Employment History

Board Memberships and Affiliations


  • Bachelors degree
    Ryerson University
  • bachelor's degree
    Ryerson University
52 Total References
Web References
Canadian Tire, which has been in ..., 8 April 2014 [cached]
Canadian Tire, which has been in business nearly 100 years, has loyalty with shoppers who might remember buying their first bike there, said Jim Danahy, CEO of CustomerLAB, a retail consultancy in Ontario.
The environment has pressured American retailers to closely monitor prices, which are generally 10 per cent to 15 per cent higher in Canada than at U.S. stores, Danahy said.
Board of Directors, 8 Feb 2014 [cached]
Jim Danahy, President & CEO, CustomerLAB
Executive Committee Education Committee
Headquartered in Toronto with affiliate offices in New York and San Francisco, CustomerLAB is a Retail Productivity firm that has been serving retailers, consumer products companies and financial institutions across the U.S. and Canada since 1994. A third generation retailer and seasoned marketer, Jim and his teams of specialists boost cash-flow and productivity in retail advertising, store operations, customer service centres, real estate, supply chain and franchising. Jim has extensive experience turning around underperforming companies and providing operational expertise for re-financings, mergers and acquisitions. Often quoted in national and international business media, Mr. Danahy is a frequent contributor to retail-related trade journals and is a popular public speaker. Jim holds a degree from Ryerson University and serves on a number of industry and community Boards.
Homegrown Canadian standbys like ..., 7 April 2014 [cached]
Homegrown Canadian standbys like Dollarama and Canadian Tire are formidable rivals.Canadian Tire, which operates nearly 500 stores in the country and stocks housewares, barbecue grills and other items besides tires, has increased its marketing and deepened its assortment of home decor and other areas.Canadian Tire, which has been in business nearly 100 years, has loyalty with shoppers who might remember buying their first bike there, said Jim Danahy, CEO of CustomerLAB, a retail consultancy in Ontario.
Dx3 Digest - Canada's Digital Marketing, Advertising and Retail Resource, 6 Mar 2014 [cached]
Jim Danahy, Managing Principal and CEO at CustomerLAB and Director of the Centre for Retail Leadership at the Schulich School of Business' Executive Education Centre will be on-hand at Dx3 Canada next week to address just that, but we asked him to give Dx3 Digest a little preview.
Jim Danahy of CustomerLAB.
Jim Danahy of CustomerLAB.
What's omni-channel retailing?
Learn more about Jim Danahy's 5 Things Session at Dx3 2014.
CustomerLAB | Health Science Team, 1 Feb 2014 [cached]
Jim Danahy CustomerLAB | Health Science Team
Jim Danahy - Managing Principal, CEO
Before establishing CustomerLAB in 1994, Jim Danahy spent 16 years as a general manager and operational executive with several Fortune 100 and TSX 300 companies serving both public and private sectors. He has consistently boosted service levels and productivity for clients in many life science and health care categories including medical devices, pharmaceuticals, home care, retail pharmacy, physician's house call services, lactation products, geriatrics and funeral service. Jim led the creation of AdherenceLAB, a customized pharmaceutical compliance service designed for clinical trials and improvement of prescription renewal rates. Jim is creator of the Head, Heart, Foot™ Model, which optimizes decision-making and daily operating routines. He is co-creator of Sprint2Market™, a business acceleration and risk reduction protocol for start-ups and new product development. Mr. Danahy is a member of the Institute of Corporate Directors and sits on several industry and community Boards including Hope Air, Canada's national charity for urgent medical transport. He has advised many Boards and management teams including VHA Homecare Services, PAS-CAN Postpartum Adjustment Services, MedX Health, Community Social Planning Council of Toronto and MedVisit Doctor's Housecall Service. Danahy has lectured at York and Ryerson Universities, Centennial College and the Board of Funeral Service. Jim is widely quoted in the national business press including the Globe & Mail, has been interviewed on BNN TV and is a columnist for several industry journals including Pharmacy Business, Frontshop and YPM for pharmacies. Mr. Danahy holds a Bachelors degree from Ryerson University.
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