Although the number of stores continues to expand, Jim Boushee, Best Buy's national facility manager of 2 years, does not want an expanding department.
"We're growing so fast," Boushee
"All our conversations are around the customers, which is why the RFMs are based out in the regions," Boushee
Best Buy stores and corporate headquarters, explain Boushee
"The store is the customer for the RFM.The RFM is the customer for our operations' team, " he
says."The RFM is responsible for the results, not the vendor.He
has full ownership over his
region, but we also hold him or her
accountable for the decisions they make there."
Thus far, several vendors have made the RFMs happy, because they too have learned to play on the same team.
Hawaii-based Building Maintenance Services
(BMS), a floor care company for West Coast locations, "is a true partner to Best Buy
in the long run," Boushee
says."The vendor works in partnership with the RFMs and their budgets, offering new innovations."
So, according to Boushee
, does Best Buy's
HVAC vendor, Trane, whose Minneapolis office "goes above and beyond ways of helping us find new ways to use energy systems as well as working with other vendors," he
says.And ditto for Gloucester City, New Jersey-based NEST
(Negative Expense Systems Technology), who tends to the company's power and window washing, back flow and forklift maintenance programs.Like the other vendors, Boushee
says, "They have saved us thousands and thousands of dollars by streamlining solutions."Boushee
believes the teamwork and communications between Best Buy employees and contractors saves his
department time and money.
"We have quite a bit of automation and we're continuing to go that way," Boushee
says.The company is considering upgrading software for tracking, purchasing newer software for the RFMs' laptops and updating their cell phones with Internet and Palm Pilot capabilities.
"It's a part of the budget," Boushee
wants to keep up with the growth, but we also want to maintain that hometown feeling for our employees - to make everyone feel they are a part of the team and to learn from new challenges and changes," Boushee
"We go to the grassroots before making decisions," he