PNC Bank will convert a number of local National City Bank branches this weekend, and Jim Balouris, PNC's market manager for Southwestern Pennsylvania, said the bank wants to ensure the transition goes as smoothly as possible.
Customers want to know that their money is safe, said Balouris
"We're stressing customer satisfaction and customer service.
"At no point during the transition will we have both the ATM and branch closed at the same time," Balouris
Online banking through National City
will cease to be available at 3 p.m. Friday.
Existing online banking customers can begin accessing their account information within PNC's
online banking starting at 8 a.m. Nov. 9, by following the instructions outlined in their account transfer confirmation.
noted that National City customers will be able to use their existing checks even after the conversion is completed.
will issue new checking account numbers, the old checks will still be valid for making payments, he
"People do not need to do anything with their checks," Balouris said, explaining that checks will be processed by PNC's back office.
The conversion of National City Bank
branches will give PNC
a far bigger footprint in the local area, Balouris
said, noting that when the conversion is complete, PNC will operate branches in both Strabane Square and Trinity Point shopping complexes, despite the fact that the two branches are within sight of each other.
"Both are very, very busy locations," he