Jessica Schaut, Manager of Exception Services
Jess has been with Merkle for six and a half years.
Very process oriented, she came to Merkle from GE and served as quality coordinator, overseeing the company's International Organization for Standards (ISO) 9001:2008, and annual Statement on Standards for Attestation Engagements (SSAE) 16 certification processes.
Jess's operational skills were invaluable in her
next role as implementation coordinator.
From there, Jess
moved into a client-facing role as account manager with sole responsibility for assuring the satisfaction of clients like Trout Unlimited, the Heritage Foundation
and Susan G. Komen.
In 2014, we asked Jess
to step into the fulfillment department and assist in restructuring it for improved quality and efficiency.
came up with a new organizational structure, dividing two larger groups into subsidiary groups over which she
put leadership in place.
After successfully completing that assignment, Jess
is now focused on Merkle's
Exception Services Team and will bring the same level of passion, production and quality expertise and client commitment to the products and services flowing through that department.
not trouble shooting things at Merkle
is quite content showing off her
domestic side, canning, cooking, baking and playing Mommy to her
favorite two-year old son, Jacob.
On Sundays she
enjoys relaxing and cheering on her
favorite team - the Pittsburg Steelers.