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Wrong Jesse Carrillo?

Mr. Jesse Carrillo

Senior Vice President and Chief Information Officer


Direct Phone: (713) ***-****       

Email: j***@***.com


2800 Post Oak Boulevard Suite 5000

Houston, Texas 77056

United States

Company Description

Hines is a privately owned real estate firm involved in real estate investment, development and property management worldwide. The firm's historical and current portfolio of projects that are underway, completed, acquired and managed for third parties inc... more

Find other employees at this company (7,311)

Background Information

Employment History



Advisory Board Member
Executive Function Management Inc

National Society of Hispanic MBAs

Board of Trustees
The Shlenker School

Green Mentality


Bachelor of Science degree
Computer Science
Trinity University

Master of Business Administration degree

University of Texas at San Antonio

Web References (51 Total References)

Out of the Trenches: Tech Talk ...

tecfac.net [cached]

Out of the Trenches: Tech Talk with Jesse Carrillo, Hines

Realcomm Advisory with Jesse Carrillo
Jesse Carrillo, SVP & CIO at Hines, has been a colleague and friend since we both served as Realcomm Advisory Council Co-Chairs in 2010. Jesse has a strong reputation for running a tight ship; one that embraces best practices, is efficient and cost effective, and fosters innovation and agility. Our conversations over the past few months have been on the shape of 21st century technology service delivery, especially in the real estate industry. We found time last week to take our conversation deeper and flesh out what that looks like.
Chris Saah: Jesse, we often talk informally or at Realcomm venues about the challenges we face delivering 21st century information technology, especially in the commercial real estate space.
Jesse Carrillo: Sure. I'll start with one word: Security.
Jesse Carrillo: We've always prided ourselves on our security controls and how we keep our building systems and corporate networks segregated, which is, of course, a huge area of vulnerability.
Jesse Carrillo: Absolutely. We've partnered with our Corporate Operations and Engineering Services team for ongoing assessments.
Jesse Carrillo: Several times a year, we remind all Hines teams about this kind of threat and give them tips on how to spot attacks like spear phishing.
Jesse Carrillo: The leadership at Hines understands the need for security and is very supportive.
Jesse Carrillo: I'm not sure I can put it into one word.
Jesse Carrillo: Exactly.
Jesse Carrillo: We are going to continue to be cloud-opportunistic.
Chris Saah: Thanks for your time, Jesse.
Jesse Carrillo: Always enjoy talking tech with you, Chris.

Jesse Carrillo, Senior Vice ...

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Jesse Carrillo, Senior Vice President and CIO, Hines

Jesse ...

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Jesse Carrillo

Jesse Carrillo
Jesse Carrillo is responsible for directing all corporate technology, strategy and standards for Hines worldwide. Jesse joined Hines in 1994 as a consultant to assist in the implementation of the firm's accounting and property management software. After being made a full-time employee in 1995, he was promoted to Director of Application Development in 2001, where he held the lead role in the implementation of Hines' ERP system. He took over the responsibility for Hines' IT as CTO in 2007 and later promoted to CIO in 2009.

RestorePoint Testimonials | RestorePoint

www.restorepoint.net [cached]

- Jesse Carrillo, Senior Vice President and CIO, Hines

Jesse Carrillo, Senior Vice ...

www.realcomm.com [cached]

Jesse Carrillo, Senior Vice President and Chief Information Officer at Hines, knows firsthand the challenges involved with this type of enterprise. Hines is a privately owned real estate firm involved in investment, development and property management worldwide. The firm's portfolio of projects includes more than 516 million square feet of office, residential, mixed-use, industrial, hotel, medical and sports facilities, as well as large, master-planned communities and land developments. With 3,300 employees in 111 cities in 18 countries, Hines is one of the largest real estate organizations in the world, and a leader in sustainable real estate strategies, with extensive experience in LEED®, ENERGY STAR®, BREEAM, Haute Qualité Environnementale and DGNB green building rating systems.

Carrillo is responsible for directing all corporate technology, strategy and standards for Hines worldwide. His team of 31 at the firm's Houston headquarters is responsible for the networks, infrastructure, servers, e-mail system, ERP, enterprise applications and help desk support. "Spread throughout the world, we have regional IT people responsible for taking care of their geographic area, whether it be computers, servers, new buildings, etc., and helping the end user. We partner with local IT providers when internal IT staff is not available at some of our locations. In addition, strong engineering teams take care of the building management systems (BMS), while they contract with local providers for phone systems or voice-over-IP systems."
Managing data over such a large geographic area and with so many sites to cover presents many complex challenges for Carrillo and his team: incompatible systems, reliance on multiple vendors with different capabilities and lead times, growing storage requirements (and the correlating increase in cost), missing data from older, unreliable forms of backup and trying to accommodate mobile devices along the way.
"Keeping up with our storage requirements became a very manual process," comments Carrillo.
Cost also continued to be a factor: "We started looking at cloud solutions probably two and a half, three years ago," says Carrillo.
At a Realcomm conference session last year, Carrillo heard about RestorePoint, a company that provides disaster recovery and data protection services utilizing the Asigra cloud backup technology to provide private or hybrid cloud solutions. "With their solution, we can use normal bandwidth, normal circuits, no special hardware," says Carrillo.
"Tiering the cost based on the age or retention requirements definitely helped us get to a price point we felt comfortable with," explains Carrillo.
For those on the fence about a cloud-based backup and recovery solution, Carrillo advises, "If you think you're doing okay with your tape backups and your processes, then I suggest you take a harder look.
Carrillo is very satisfied with the progress so far and states, "Everything is running smoothly with our first twelve sites.

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