Jenny Lorenz is IT director at the Linn Area Credit Union in Cedar Rapids, IA, and a Seagate Technology EVault customer whose IT shop is just outside a 10 square-mile radius that was flooded following severe June rainstorms.
One of her
locations lost power for a few days and an ATM machine was submerged in the floodwaters.
, the benefits of sending her
data far away to a dry location are pretty obvious.
In addition, her
industry requirements were met without heavy lifting from her
strained IT staff.
"Seagate's EVault is SAS 70 certified," which is an independent verification that the company has a stable control environment, and "that was a selling point," she
Before negotiating her
SLAs, Lorenz determined which volumes on a particular server made sense to back up and those that didn't.
"They charge by the gig and we didn't want to back up everything over and over again," she
When testing the product, Lorenz
could schedule backups throughout the day so she
didn't have to tax her
Internet connection during peak hours.
With Seagate EVault, she
gets 24/7 monitoring and notification, a standard offering among most SaaS vendors; however, EVault doesn't offer user trouble-ticket integration, according to the recent Gartner report.
In comparison, EMC's Mozy allows tickets to be created through 24/7 customer service, while IBM's Arsenal can integrate with a customer's trouble-ticket systems.
Perhaps what draws users to a remote SaaS firm is the built-in DR that comes with the service.
During the flooding in downtown Cedar Rapids, Lorenz
was running her
EVault product through a routine annual restore test.
"It went well," she
"We've been able to restore backups remotely, use browser technology transmissions of direct deposits and access the data we need.
The credit union's servers are 10 miles away from the flood zone and a nuclear facility is also 10 miles away.
: "Theoretically, we could go anywhere in the country if we needed to get away from a disaster, and I could manage the data."