has been with Safeco Insurance for 14 years.He
has worked for both the property and casualty division of the company and human resources.For the last six years he
has focused on building a service delivery model for the human resources department that has moved from a "personnel" model to one focused on human capital solutions.Jeffrey
is currently responsible for the department's project management office, workforce analytics and HR BPO and service delivery.
The Journey - Embedding Workforce Metrics and Reporting
Embedding workforce metrics and reporting into the "rhythm of the business" is the foundation for a successful analytics program.During this session, Jeffrey Ward
will discuss the 5 year journey Safeco has been on to accomplish this and the specific resources, change management techniques, and integration points used to successfully operationalise workforce data, reporting, and analytics into the business cycles to support strategic decision making.Jeffrey
will also provide an overview of Safeco's
environment and identify the links between HR
and business strategy.
...Jeffrey WardAsst Vice President,