According to Jeff Lovelace, Spencer Gifts' manager of distribution center systems, ViaWare has exceeded expectations since Spencer Gifts implemented it.
"We were asked to incorporate product and handle deliveries for stores that do all of their business three months out of the year and needed to rethink our original plan to incorporate this," continued Lovelace
."The robustness of the software allowed us to handle additional product for a division that has grown from 38 to 350 stores in a short period of time.In fact, the smooth integration of the Spirit Halloween line into Spencer's distribution network provided the ultimate proof of ViaWare's
In essence, Lovelace
staff reviewed the training on the package they received from Provia
and realized how easy it would be to manage this separate line of business."All
we had to do was set up a separate warehouse within the system and give that warehouse its own set of rules for picking, packing and selecting material," Lovelace
this was accomplished with Provia's
standard product by simply adjusting certain parameters and altering a few user-defined fields within ViaWare
One of the driving forces behind Spencer Gifts quest for a new system was a requirement to have real-time notice of when the supply of individual items reached re-order points so those items could automatically be replenished in time to prevent workers from having to place them on back order.This was something the company's legacy system could not offer."When we were using the legacy system, we only returned data about picking and packing activities to the host system once a week," Lovelace
"With this real-time updating capability, the replenishment of items is triggered immediately," Lovelace
says, "and, theoretically, we should never have a back order."
says Spencer Gifts has experienced a huge reduction in back orders due to items being out of stock.He
also says the accuracy of orders going to the stores has increased, even as the order volumes have increased.
"One of our main goals when we implemented ViaWare
was to reduce our back order rate," said Lovelace
"We've utilized RF technology to direct our staff in the warehouse for a long time," said Lovelace
."But before ViaWare
, we didn't have our complete operation synchronized."Lovelace
to continue to keep Spencer Gifts' distribution operation in sync even as the company's business continues to evolve, partly because of how easy the system is to reconfigure.
"A handful of us went through training to do the initial configuration of the system," he
says."Since then, however, we have been able to let the people in various areas of the distribution center decide when they need to change parameters that affect them most.This allows us to implement new processes immediately when the need arises."
"We are setting up an infrastructure that will allow us to communicate with various facilities, regardless of where they are located around the world," Lovelace