Extraprise Appoints Jeff Griebeler to Lead Americas Contact Center Practice
Appoints Jeff Griebeler
to Lead Americas Contact Center
BOSTON, MA, May 29, 2003 - Extraprise©
, the internationally recognized Customer Relationship Management (CRM) consulting firm, today announced that Jeff Griebeler
has been appointed as Practice Director for its contact center business in the Americas.
Griebeler has 20 years of experience in IT developed in positions as a process engineer, project manager, services consultant, and software provider.
experience spans contact centers, customer support and services, logistics, and dispatch.
Griebeler was most recently a Senior Practice Director in the CRM Global Solutions Group at Oracle Corporation.
While at Oracle
delivered technical CRM solutions in the areas of Contact Centers
, Customer Support, Sales Automation, Collections and Marketing Automation.
earned a number of recognitions at Oracle
including the top CRM business development award.
Earlier in his career, he was Regional Vice President and Call Center Director at Impact Innovations Group where he led a 150-person practice.
Griebeler spent 16 years at Tandem Computers in a variety of management roles including Division Manager where he reengineered the company's support and call center operations.
brings exceptional contact center experience to our practice as both a corporate end-user and leading consultant."
Mr. Griebeler will lead Extraprise's national Contact Center Practice, based in the company's corporate headquarters in Boston.
said, "Implementing contact center operations involves people, process and technology.