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General Manager Canada
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Fanatics, Inc. is a global leader for officially licensed sports merchandise. Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics, FansEdge and Kitbag brands, as well as the largest ... more.
Director, Merchandise and Retail Operations
National Training Manager - Canada
Sr.Director Licensing, Consumer Products and eCommerce
Sir Sandford Fleming College
Advisory Board Chair- Sporting Goods Business
Director, Merchandising and Retail Operations at MLSE
Initially, the techies created a redesign of the Toronto Raptors' We the North campaign to show Jeff Budway, director of merchandise and retail of Maple Leaf Sports and Entertainment (MLSE), their concepts.
Budway said once he saw what Tyger Shark had to offer, he appreciated their input. "The (web) experience has to be more immersive. I want something to be new, better or different and it was," Budway said. "Once we brought Tyler in to show us how he wanted to launch it, OVO was very interested in his creative ideas and that he was able to turn it around in such a very short amount of time," Budway said. Budway said they believed they'd ordered enough clothing for the full six-week playoff campaign, but laughed saying they're already 75% sold out since the campaign launched a little over two weeks ago.
"We wanted this to be a high-end retail store with all the elements that a customer would expect at a high-end retail store," explains Jeff Budway, director of merchandise and retail operations.
"We reached out to a design company and talked about making the perimeter walls so that they can rotate 360 degrees," Budway says. "It allows us to put product on the back half of the wall and rotate it 180 degrees so that a new interior wall will show and the other wall can be hidden. We can, with one quick swing, move from Raptors to Leafs and back again." MLSE partnered with Cisco for another transitional element that allows the store to switch back and forth easily via digital displays. "We have 48-inch high-def TVs located inside and outside the store that are programmed with graphic content that we can switch from Raptors to Leafs," Budway says. "We can do that with one click of a button." The store is open to the public during normal business hours but closes 30 minutes prior to each home game and can only be accessed by ticketholders inside the arena during games. Budway says the fans' response has exceeded MLSE's expectations. "Financially, the response is way better than we hoped or expected," Budway explains. "Drake has been the Raptors' brand ambassador for the last year," Budway says. "He's always promoting the Toronto Raptors. He grew up in Toronto, he's a Raptors fan and he wants the public to know it. So now we're furthering that relationship and creating a specialized and very exclusive line of merchandise that the OVO brand will help to design, and we are partnering again with Mitchell & Ness to create it." The line, which should be delivered in 2015, will essentially be Raptors-branded gear funneled through Drake's vision leading the design and feel of the clothing. "The merchandise will be inspired by OVO's colors, their font, their style," Budway says. "We're no different from a lot of other stadiums and arenas all throughout North America in that we have these disparate systems for everything we do," Budway explains. "The idea is we want to make things seamless and easy for our fans so they have a great experience - and we want it to be an engaging experience," Budway says. "We've heard from the leagues we are in that we are taking a much more progressive stance on how we sell, market and showcase merchandise, and our store, arenas and stadiums are vehicles to do that," Budway explains. "The old concessionaire mentality was like the fair coming into town during the summer and shucking trinkets your way. That's the old mentality and for some it's the present mentality. "What we're trying to do is take the basic expectations that a customer would have if they walked into Lululemon or J.Crew and use all those elements - the reloadable gift card, emailed receipts, loyalty programs, CRM systems, real strong marketing and visual presentation, knowledgeable staff and good customer service," Budway continues.
A framed Leafs jersey to be hung at the Moss Street Armoury was presented to Master Corporal Adam Winnicki, Corporal Tom Jun and Corporal Daniil Saiko by Jeff Budway of MLSE.
A framed Leafs jersey to be hung at Toronto's Moss Street Armoury was presented to Master Corporal Adam Winnicki, Corporal Tom Jun and Corporal Daniil Saiko by Jeff Budway of MLSE.
"In partnership, Momentum and Ektron delivered a robustfuture-friendly solution that allows us to add and removefunctionality as quickly as new technologies become available,"said Jeff Budway of Maple Leaf Sports and Entertainment.