"If I were a large company that wanted to contract out something, like a call center, IBM would be a great candidate for that," said Janette Smith, chief information officer for Tractebel USA, a division of Suez that is based in Houston.
also said she's
growing wary of long-term contracts with a single provider, a sentiment shared by many IT managers.Understanding that, services companies have adapted to both approaches. EDS
, for example, counts Dell as one of its "Agility Alliance