A written plan for emergencies is also key, according to James Zaratin, portfolio manager at First Realty Management in Boston, which manages about 30 condominium communities in Boston, Worcester, and Rhode Island.
The company has an emergency manual list that it shares with the condo trustees.
The list includes vendors such as plumbers and heating contractors; a company employee list with the chain of command; a current list of condo owners and tenants for the company to contact; a map showing the location of common area keys and shutoff points of the building systems; and an evacuation plan in case of fire.
While owners and tenants are encouraged to contact 911 in the event of an immediate emergency, First Realty Management
has a chain of command to intervene, beginning with the maintenance tech, then the property manager and all the way up to the CEO.
Messages are communicated by email and phone, but the company will send someone on-site if there is no service due to a power outage.
"We have five property managers, with one on call after hours and a 24/7 answering service," says Zaratin
In another property managed by Zaratin
, owners smelled gas, and National Grid was contacted to ensure there was no gas leak.