Ivy Lai graduated with honours in Economics and Management Studies from the University of Hong Kong.
She was elected Associate of the Chartered Institute of Bankers, England and was accredited Certified Investment Manager by the Canadian Securities Institute.
Mrs Lai practiced in various financial sectors in Canada and Hong Kong before joining the Securities and Futures Commission, Hong Kong in 1996 to set up and head its Investor Education & Communications Department.
This Department conducts investor surveys, launches investor education and alert programmes and handles investor enquiries and complaints.
won the 2001 Ombudsman Award for Officers of Public Organisations for excellent complaint management.
has also been appointed by the Hong Kong Government to advise on the secondary school curriculum reform.