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Wrong Inger Hainsley-Bennett?

Inger Hainsley-Bennett

Customer Service Manager

Companies Office of Jamaica

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Companies Office of Jamaica

Web References(5 Total References)


jis.gov.jm

Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23.
The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23. The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Photo by: JIS Photographer Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23. The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Story Highlights The Companies Office of Jamaica (COJ) will be ramping up service delivery during the entity's two-month amnesty period from May 4 to June 30. The amnesty is to facilitate the filing of outstanding annual returns; and removal of companies and closure of business names from its register. Customer Service Manager at the COJ, Inger Hainsley-Bennett, said customer service will be stepped up to cater for the many customers, who will be taking advantage of the amnesty. The Companies Office of Jamaica (COJ) will be ramping up service delivery during the entity's two-month amnesty period from May 4 to June 30. The amnesty is to facilitate the filing of outstanding annual returns; and removal of companies and closure of business names from its register. Speaking at a Jamaica Information Service (JIS) Think Tank held recently, Customer Service Manager at the COJ, Inger Hainsley-Bennett, said customer service will be stepped up to cater for the many customers, who will be taking advantage of the amnesty. She informed that an appointment system will be provided for persons, who will be filing their returns and who need help to complete the documents. "They are paper documents and people tend not to like to complete paperwork and so what we are doing is, we will be having customer service representatives in-house, who will be able to assist persons," she said. Mrs. Hainsley-Bennett noted that the Compliance Department will also be sending out reminders to customers to encourage them to come in and regularise their businesses. "So, for persons, who we do have contact information and email addresses for, we will be sending notices to them to tell them to come in," she said, noting that the names of such companies and business will be placed on its website. "What we found with some of our delinquent companies and business names is that they are still operating and they do have emails; however, the information is not at the Companies Office, because they have not come in to bring themselves up to date. That's why there is a bit of a limitation for us not emailing everybody," she explained. Mrs. Hainsley-Bennett said the COJ's mobile team will also be going to several parishes during the amnesty period. "We are trying to reach as many persons as possible," she noted. The Customer Service Manager said the COJ is committed to resolving all complaints from customers on the same day, and within a five to 15-day period for issues that require investigation. Customers can send their complaints via email to custsupport@orcjamaica.com. Mrs. Hainsley-Bennett promises a same-day response to electronic mail complaints, and 48 hours on the weekend.


jis.gov.jm

Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23.
The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23. The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Photo by: JIS Photographer Customer Service Manager at the Companies Office of Jamaica (COJ), Inger Hainsley-Bennett speaks at the Jamaica Information Service's Think Tank held at the agency on April 23. The COJ is upgrading its website and implementing new measures to improve service delivery at the entity. Story Highlights The Companies Office of Jamaica (COJ) is upgrading its website and implementing new measures to improve service delivery at the entity. Customer Service Manager at the COJ, Inger Hainsley-Bennett said a new registration form called the "Super form" has been introduced to make it easier for persons to register their businesses. Mrs. Hainsley-Bennett said there are plans to implement an electronic registration system for new companies, whereby customers will no longer have to fill out a paper form. The Companies Office of Jamaica (COJ) is upgrading its website and implementing new measures to improve service delivery at the entity. Customer Service Manager at the COJ, Inger Hainsley-Bennett said a new registration form called the "Super form" has been introduced to make it easier for persons to register their businesses. "It allows companies and businesses to complete the form and get the registration certificates and also get their tax registration numbers (and) their National Insurance Scheme numbers for the entities. They are also registered with the HEART Trust and with National Housing Trust so that business owners do not have to go to these different entities to get these numbers after registration," she said. She was speaking at a Jamaica Information Service Think Tank held at the agency on Thursday (April 23). She said the super form has reduced the processing time, noting that it now takes two days for business names to be registered and four for companies. "We also offer an expedition service for new business names. Customers can use our same day service where you get the business or the company back in the afternoon having come in the morning and there is also a next day service to pick up on the following day," she said. Mrs. Hainsley-Bennett said there are plans to implement an electronic registration system for new companies, whereby customers will no longer have to fill out a paper form. "What will happen is that you do your submission online and you get your certification," she added. She stated that the upgraded website which will come into effect June, will allow customers to request certain services, such as 'letters of good standing,' which are requested by companies when filing their outstanding returns or opening a bank account. "Customers can now go to our website and be able to request these letters of good standing and have them delivered to them or they can walk in and pick it up," she explained. She said the improved website will also permit customers to track the status of their transactions using their tracking numbers. Another innovation soon to be implemented is a service called "Document Watch" "If you have an accountant or someone who is filing on your behalf, you can check to make sure that your documents have been filed by utilising the document watch service," Mrs. Hainsley-Bennett added.


jis.gov.jm

Explaining the online registration process, Acting Deputy CEO and Director of Operations at the COJ, Inger Hainsley-Bennett, advised persons to go to the website at www.nsippregistry.gov.jm and create a new client account, which is free of cost.
She noted too that creditors should input details relating to the debtor and the collateral being used including pictures and serial numbers where applicable. Mrs. Hainsley-Bennett informed that since the establishment of the registry, over 120,000 notices have been registered with 90 per cent of that amount being pre-existing notices. "So, we have persons utilizing the service of putting on pre-existing loans and information relating to collateral on the registry…so usage is occurring and we are seeing that the amount of notices being registered is also trending upwards," Mrs. Hainsley-Bennett informed.


www.jamaicaobserver.com

The day started with Inger Hainsley-Bennett, of the Companies Office of Jamaica, being called to continue her evidence which she started last week.


www.doingbusiness.org [cached]

Inger Hainsley-Bennett
Company's Office of Jamaica


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