Dr. Herbert W. Zagarow, Institute for Learning
...About Dr. Herbert W. ZagarowHerbert W. Zagarow, Ph.D., is Executive Vice President, Performance & Productivity Services, for the International Institute for Learning.He
has over 21 years of experience in providing both training and consulting services to companies in the areas of Six Sigma, Total Quality Management, Performance Measurement, Balanced Scorecard, Strategic Planning, Business Process Reengineering and Statistical Process Control.
In recent years, fusing the roles of theoretician and practitioner, Dr. Zagarow
has engaged in pioneer work in bringing the principles, concepts and tools of Six Sigma, Balanced Scorecard and Business Process Reengineering from the world of manufacturing to the healthcare industry.He
has provided training and consulting services to a wide range of primary and secondary healthcare organizations.Dr. Zagarow has a Bachelor's degree from the City University of New York and a Master's and Doctoral Degrees from the University of Connecticut.He is a specialist in applied statistics and organizational development.His
written work has been featured in business journals, management textbooks, and quality magazines, including Quality.