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This profile was last updated on 5/16/2017 and contains contributions from the  Zoominfo Community.

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Wrong Henry Helgeson?

Henry Helgeson

Chief Executive Officer

Cayan LLC

HQ Phone:  (800) 941-6557

Direct Phone: (800) ***-**** ext. ****direct phone

Email: h***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Cayan LLC

1 Federal Street 2nd Floor

Boston, Massachusetts,02110

United States

Company Description

Cayan is the leading provider of payment technologies that give businesses a competitive advantage. From simple and reliable payment processing, to fully integrated, multi-channel customer engagement platforms, Cayan is continuously developing new ways for bus... more

Find other employees at this company (448)

Background Information

Employment History

Chief Executive Officer

Merchant Warehouse Inc


Chief Executive Officer

Merchant Warehouse


Contributor

Forbes.com Inc.


Affiliations

Electronic Transactions Association

Active Member of the Mobile Payments Committee


Retail Solutions Providers Association

Board Member


Northeast Acquirers Association

Board Member


ISO

Chair of the Practices Committee


National Association of Payment Professionals

Founding Board Member


Interim Non-MLS

Board Member


Education

Marist College


Web References(170 Total References)


The Green Sheet :: Company Profiles

www.greensheet.com [cached]

Henry Helgeson, Cayan's Chief Executive Officer, co-founded the company in 1998 with Scott Zdanis to provide transaction services and resell credit card terminals.
Helgeson and Zdanis, who'd made friends in college, originally called the company Merchant Warehouse, a name that conveyed the idea of offering merchant services and countertop hardware at a low price. Changing the name from Merchant Warehouse to Cayan in 2014 reflected the metamorphosis from an acquiring company with tech on the periphery to a company with tech at its core, Helgeson said at the time.


Before You Rebrand: What You Need to Know | Small Business Marketing Tools

www.sbmarketingtools.com [cached]

That's why, as Henry Helgeson, CEO of Cayan, a payment technologies provider, notes,


vocento.webdisclosure.com

Genius Handheld gives retailers an easy way to have a more personal and consultative interaction between the sales associate and the customer," said Cayan CEO Henry Helgeson.


www.greensheet.com

Henry Helgeson, Chief Executive Officer and co-founder of Cayan LLC, said customer service began as an afterthought in payments.
"We weren't initially trying to solve problems upstream," he said. "Help desk representatives were trained to pick up the phone and knock out a problem quickly. Sub-ISOs, aware that larger acquirers had poor levels of service, would fill gaps with their own enhanced service levels." Helgeson noted that as the industry matured, acquirers became more focused on net promoter score (NPS), the index used to measure customer approval rankings and their willingness to endorse a service provider. "At Cayan, we live, breathe and die by these numbers and constantly question how we can improve," he said. "Eighty percent of our calls are answered in 20 seconds or less. Our tactical staff measures performance and monitors 5 percent of calls." Building trusted relationships begins and ends with service, Helgeson added. "If a merchant isn't happy with a $10,000 POS system, you could lose a channel partner relationship," he said. His focus on service led to rebranding the company formerly known as Merchant Warehouse to Cayan, an effort Helgeson said was more than a name change. "We migrated our call center to Belfast, a friendly place with highly trained personnel who excel in attrition management and independent software vendor [ISV] retention," he said.


onestepretail.com

Whether in person or online, the way a customer interfaces with your company should be a positive experience with consistent branding and messaging."The average consumer may go in-store to make a purchase, buy an item online, or search for items on their mobile devices and make their purchases that way," said Henry Helgeson, founder and CEO of merchant services provider Cayan.
Small businesses are particularly good at knowing their customers well and providing a level of service that larger businesses often can't achieve, Helgeson said. For example, a small sporting goods store might know from its customers that an important local baseball camp is coming up. Helgeson thinks the concept of omnichannel marketing is new enough that small businesses can actually lead the way in the category and compete with larger brands. He advised taking advantage of technological tools such as data analytics programs and social listening software to be even better at what you already do best.


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