Helen Roberts,Executive Vice President,Operations
...Helen RobertsMs. Roberts is Executive Vice President in charge of operations for BenefitAmerica.She has over 20 years of experience in customer relationship management and information technology.Previously, Ms. Roberts was Vice President of Marketing and Client Services in the Employer Services Division for Automatic Data Processing (ADP).She led the development and implementation of a corporate-wide client relationship management platform that was delivered to over 40 call centers and 6000 associates in the United States, Canada and Europe.Ms. Roberts
provided the vision and leadership in business case development, implemented programs and products, and managed a $30 million budget.Ms. Roberts was also a Senior Director of product development for ADP.She
supervised a staff of 80 professionals and reported directly to the Corporate Vice President of Information Technology.Ms. Roberts' accomplishments included successfully managing product offerings, defining requirements for software engineering, managing a payroll reengineering project, and creating project management standards for ADP
.Moreover, while serving as director of client services and operations she
was responsible for client satisfaction, client retention, productivity and associate retention.Additionally, Ms. Roberts was manager of professional services for Digital Equipment Corporation.She managed a team of consultants and project managers delivering services to New York City and its surrounding areas.Ms. Roberts received her B.S. in mathematics from the University of Pittsburgh.