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This profile was last updated on 8/8/13  and contains information from public web pages and contributions from the ZoomInfo community.

Ms. Helen Roberts

Wrong Helen Roberts?
 
Background

Employment History

Education

  • B.S. , Mathematics
    University of Pittsburgh
43 Total References
Web References
Responsys: Premier provider of on-demand email marketing and lifecycle marketing solutions
www.responsys.com, 14 Sept 2005 [cached]
Helen Roberts, Chief Operating Officer
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Helen Roberts photo
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Helen Roberts, Chief Operating Officer
In May 2003, Helen joined Responsys as VP of Engineering and Operations.Helen leads and manages the development of the solutions, services and operational support necessary to provide clients with increasingly richer online solutions.Helen is a seasoned professional with over 20 years of experience in customer relationship management and information technology.Previously, Helen was Executive VP in charge of operations for Benefit America where she built and managed the product development, client services and IT organization.Helen was instrumental in integrating all aspects of BenefitAmerica operations with UnumProvident after the acquisition in 2001.Prior to that Helen was VP of Marketing and Client Services in the Employer Services division for ADP.She led the development and implementation of a corporate-wide client relationship management platform delivered to 6,000 associates in the U.S., Canada and Europe.Helen was also a Senior Director of product development for ADP managing product offerings, defining requirements for software engineering and creating project management standards for ADP.Helen received her B.S. in Mathematics from the University of Pittsburgh.top
Helen Roberts, President, ...
www.ctspace.com, 16 Mar 2007 [cached]
Helen Roberts, President, Technology and Services
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Helen Roberts, President, Technology and ServicesHelen Roberts is a seasoned software-as-a-service executive bringing over 20 years of experience in customer relationship management and information technology to CTSpace.In her role as Chief Operating Officer, Helen is responsible for setting the technology and services direction and leads product development, professional services and operations.Formerly COO for Citadon, she will architect the technology roadmap for both the Citadon and BuildOnline products moving forward.Previously, Helen was COO for Responsys, where she managed the development of the solutions, services and operational support necessary to provide clients with increasingly richer online marketing solutions.As Executive VP in charge of operations for Benefit America, she built and managed the product development, client services and IT organisation, and was instrumental in integrating all aspects of BenefitAmerica operations with UnumProvident after the acquisition in 2001.Helen was also VP of Marketing and Client Services in the Employer Services division of ADP and led the development and implementation of a corporate-wide client relationship management platform delivered to 6,000 associates in the U.S., Canada and Europe.Helen received her B.S. in Mathematics from the University of Pittsburgh.
Citadon
www.citadon.com, 31 Oct 2006 [cached]
Helen Roberts, G.V.P. of Global Customer Communications
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Helen Roberts, E.V.P. of Global Customer CommunicationsHelen Roberts is a seasoned software-as-a-service executive bringing over 20 years of experience in customer relationship management and information technology to Citadon.In her role as EVP of Global Customer Operations, Helen leads the delivery of worldwide professional services and account management.Prior to joining Citadon, Helen was Chief Operating Officer for Responsys, where she managed the development of the solutions, services and operational support necessary to provide clients with increasingly richer online marketing solutions.As Executive VP in charge of operations for Benefit America where she built and managed the product development, client services and IT organization, Helen Roberts was instrumental in integrating all aspects of BenefitAmerica operations with UnumProvident after the acquisition in 2001.Prior to that, Ms. Roberts was VP of Marketing and Client Services in the Employer Services division of ADP and led the development and implementation of a corporate-wide client relationship management platform delivered to 6,000 associates in the U.S., Canada and Europe.She also held the position of Senior Director of product development for ADP managing product offerings, defining requirements for software engineering and establishing program management standards for ADP.Ms Roberts received her B.S. in Mathematics from the University of Pittsburgh.
20040105MPJan2004
www.svama.org, 15 April 2003 [cached]
Helen Roberts, Chief Operating Officer, Responsys
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Helen Roberts, COO of Responsys, has over 20 years of experience in customer relationship management and IT.Helen works closely with Responsys' G2000 customers, helping permission-based online marketers use email as an effective marketing tool.Before Responsys, Helen was EVP in charge of operations for BenefitAmerica where she built and managed the product development, client services and IT organizations.Helen was instrumental in integrating all aspects of BenefitAmerica operations with UnumProvident after the acquisition in 2001.Prior to that, Helen held several top positions at ADP, including VP of Marketing & Client Services.Helen received her B.S. in Mathematics from the University of Pittsburgh.
Helen ...
www.employeelife.com, 13 Dec 2002 [cached]
Helen RobertsExecutive Vice President, OperationsADP, Digital Equipment Corporation
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Management Team - Helen Roberts
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Helen Roberts Executive Vice President, Operations
Helen Roberts is an Executive Vice President in charge of operations for BenefitAmerica, the nation's premier provider of online employee benefits solutions.She has over 20 years of experience in Customer Relationship Management and Information Technology.At BenefitAmerica, Ms. Roberts leads the Commerce Solutions business unit that is responsible for delivering online benefit plan selection, design, and procurement services.
Prior to this, Ms. Roberts was Vice President of Employer Services Division's marketing and client services group at Automatic Data Processing (ADP).She led the development and implementation of a corporate-wide client relationship management platform which was delivered to over 40 call centers and 6000 associates in the United States, Canada and Europe.Ms. Roberts provided the vision and leadership in business case development, implemented programs and products, and managed a $30 million budget.
Ms. Roberts was also a Senior Director of product development for ADP.She supervised a staff of 80 professionals and reported directly to the Corporate Vice President of Information Technology.Accomplishments for Ms. Roberts included successfully managing product offerings, defining requirements for software engineering, managing a payroll reengineering project, and creating project management standards for ADP.Moreover, while serving as director of client services and operations she was responsible for client satisfaction, client retention, productivity and associate retention.
Additionally, Ms. Roberts was manager of professional services for Digital Equipment Corporation.She managed a team of consultants and project managers delivering services to New York City and its surrounding areas.
Ms. Roberts received her B.S. in mathematics from the University of Pittsburgh.
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