The reactions are understandable, said Heidi Snow, the founder of ACCESS, an organization that provides grief support to people affected by or involved in air disasters.
"I think that what we have been hearing is that basically this isn't enough evidence to change the grieving process," she
told CNN's Erin Burnett.
"Some people are still holding on to hope and really need more than these words."
"They need to see actual parts of the plane and really learn that their loved ones were actually on board by getting some remains back," said Snow
, who lost her
fiancé on TWA Flight 800, which crashed in 1996.
"I am so glad there is some new information coming to them," she
said of the Malaysian announcement.
"But really, without anything tangible, they are still going back and forth."
Malaysian Acting Transportation Minister Hishammuddin Hussein said Tuesday he
understood that relatives found it difficult to accept the news without hard evidence.
"Until we can find the debris, and then we can confirm the debris is from MH370, it is very difficult for me to have closure for the families," he
Erin Burnett talks to Heidi Snow
about the Flight 370 passengers' relatives who were told that their loved-ones died.