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Last Update

2016-06-15T00:00:00.000Z

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Background Information

Employment History

Travelers Canada

Vice President Professionals Division

Governing Council

Vice President

American International Group , Inc.

President and Chief Executive Officer

Totten Insurance Group Inc

Chief Marketing Officer and Executive Vice President, Risk Management and International Client Services

Hub International Limited

Commercial Division

Colonial Fire & General Insurance Company Limited

Affiliations

Board Member
Women's Brain Health Initiative Honourary

Member
Executive Women

Education



Dalhousie University



Memorial University

BA

Web References (62 Total References)


Totten Group - News

www.tottengroup.com [cached]

Heather Masterson to be honoured as Business Insurance 2013 Women To Watch

Cover
Totten Insurance Group (TIG) announced today that Heather Masterson, President & CEO has been selected as one of the Business Insurance 2013 Women To Watch. She will be honored at the annual Women To Watch Leadership Workshop and Awards Luncheon in New York City on December 3, 2013.
...
The July 2013 issue of InsuranceWest (right) featured Totten Insurance Group's CEO, Heather Masterson, on the art of win-win negotiations.
The Cover Story features the background behind Masterson's quick trip up the corporate ladder and what had her hooked to the industry from the beginning. The article can be found here.
...
Heather is currently responsible for managing Insurance company relationships, as well as maintaining presence in the Worldwide Broker Network (WBN). Heather spent a number of years at AIG in various roles including underwriting, sales and marketing and ultimately setting up and running the Canadian operations for AIG WorldSource.
Heather started her career as a retail broker in the family brokerage and while there set up and managed the commercial division of Newfoundland's Colonial Fire and General Insurance Company. She continued on the company side of the business after completing the Continental Insurance Company training program, both in Canada and the US.
A graduate of both Dalhousie University and Memorial University she continued her education with an FCIP in Management from the Insurance Institute. She was an Institute instructor, and is a frequent speaker across Canada, and is interviewed extensively by the insurance trade press. Heather is active on a number of insurance company Councils as well as being the current chair of the Insurance Institute CIP Professionals Society and serves on the Governing Council as VP Professionals Division. In addition she is a member of the Board of Directors of Executive Women in Insurance Network (EWIN).
This managed transition of leadership has been carefully structured to continue to allow Totten Insurance Group Inc. / Groupe Gestionnaire D'Assurances Totten Ltée to focus on serving our brokers and companies, now and into the future. Please join us in welcoming Heather to our Company in September.
...
The roundtable report, which included Paul Green from CG&B, Lorie Guthrie-Phair from LePhair Associates, Heather Masterson from HUB International, Bruce Palmer from Moore-McLean, and Nora Gubins Mike Divjak from IIC, can be seen here.


Totten Group - Executive Bios

www.tottengroup.com [cached]

HEATHER MASTERSON,FCIP - PRESIDENT, CEO -

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Heather is currently responsible for managing Insurance company relationships, as well as maintaining presence in the Worldwide Broker Network (WBN). Heather spent a number of years at AIG in various roles including underwriting, sales and marketing and ultimately setting up and running the Canadian operations for AIG WorldSource.
Heather started her career as a retail broker in the family brokerage and while there set up and managed the commercial division of Newfoundland's Colonial Fire and General Insurance Company. She continued on the company side of the business after completing the Continental Insurance Company training program, both in Canada and the US.
A graduate of both Dalhousie University and Memorial University she continued her education with an FCIP in Management from the Insurance Institute. She was an Institute instructor, and is a frequent speaker across Canada, and is interviewed extensively by the insurance trade press. Heather is active on a number of insurance company Councils as well as being the current chair of the Insurance Institute CIP Professionals Society and serves on the Governing Council as VP Professionals Division. In addition she is a member of the Board of Directors of Executive Women in Insurance Network (EWIN).


Heather Masterson to be Honored ...

www.tottengroup.com [cached]

Heather Masterson to be Honored as Business Insurance 2013 Women To Watch news

TORONTO, ON, December 3, 2013: Totten Insurance Group announced today that Heather Masterson, President & CEO has been selected as one of the Business Insurance 2013 Women To Watch. She will be honored at the annual Women To Watch Leadership Workshop and Awards Luncheon in New York City on December 3, 2013.
Launched in 2006, the Women To Watch feature spotlights 25 women who are doing outstanding work in commercial insurance, reinsurance, risk management, employee benefits and related fields. Each year's honorees are selected by a panel of senior editors at Business Insurance who consider various criteria, including recent professional achievements, influence on the marketplace and contributions to the advancement of women in business.
Prior to her role leading Totten Group, Heather has held several executive positions at HUB International and AIG. Heather is currently focused on three key initiatives at TIG; flight to quality for talent & diversity, best in class products & services and IT improvements in order to nurture the business and stimulate profitable growth. She is also a member of the Executive Women in Insurance Network (EWIN) Board of Directors, Chair of the Insurance Institute CIP Professionals Society and sits on the Governing Council at the IIO as VP Professional division.
...
"Heather's balanced approach leads TIG externally to set and achieve our corporate goals, while building a collaborative team, who has the resources and opportunities for success."
"Heather has always been a leader in the industry, with her depth of knowledge, expertise and willingness to help colleagues and clients. Heather is not just a fantastic person to work with; she is a smart, talented woman with a great sense of humor and is a pleasure to be around.


WBHI Think Tank | Officers & Directors

womensbrainhealth.org [cached]

Heather Masterson, Board Member

...
Heather Masterson, Board Member
Heather Masterson is the Chief Operating Officer for Travelers Canada. In this role, Heather oversees a number of key teams within the organization including Business Insurance, Sales & Distribution, Operations, IT, Underwriting, Strategy and Risk Control. She has accountability for shaping strategy and driving execution while ensuring exceptional broker and customer experiences.
Before joining Travelers Canada, Masterson was the President and CEO of the Totten Insurance Group (TIG). There she was responsible for providing leadership and direction for Totten Group, and for managing the profitability of the company as well as its partner insurance carriers.
Possessing more than 20 years of insurance experience, Masterson has held number of executive roles over her career. Prior to Totten, Masterson was an executive at Hub International (the 10th-largest insurance broker worldwide), where she was Chief Marketing Officer and Executive Vice President, Risk Management and International Client Services. Masterson also was the Vice President of AIG Worldsource - a division she built from zero to $50 million in just seven years.
A graduate of both Dalhousie University and Memorial University, Heather also holds an FCIP in Management from the Insurance Institute. She was an active member of the Executive Women in Insurance Networks (EWIN) Board of Directors, and is currently the Treasurer of the Insurance Institute of Ontario's Governing Council. Heather was also a recipient of the Hub International Chairman's Award for 2014 and an honouree of the 2013 Business Insurance Women to Watch award. Masterson is actively involved in the Women's Brain Health Initiative and The Insurance Supper Club - an executive insurance forum for women.


insurance broker distribution channel, ORBiT Canada Blog

www.orbitcanada.ca [cached]

With insurance expert Heather Masterson, President & CEO, Totten Insurance Group as moderator, Sean Murphy, President, Lloyd's Canada and Kareem Sandid, Chief Actuarial Officer, Totten Insurance Group will tackle this topic.

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Will you participate in The Specialist Channel 2025 as portrayed by Heather Masterson, Totten Group and Sean Murphy, Lloyds Canada?

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