Customer Experience Director, Starbucks
As a customer experience director at Starbucks Coffee Company, Heather has responsibility for retail store segmentation and customer journey.
In this role she
is focused on making it easy to be a customer and enabling partners to deliver their best in each of Starbucks
nearly 18,000 stores.
10 years at Starbucks
has built an international entertainment business, launched the U.S. healthy snack platform and grown the domestic brewed coffee business to over a billion dollars through strategic customer-focused innovation, including Starbucks Blonde Roast.
Prior to Starbucks, Heather gained multi-disciplinary experience at Limited Brands, J. Crew Group and Price Waterhouse LLP.
Heather serves on the Board of Directors of The Team Jesse Foundation committed to providing education and support to families of fallen soldiers, with an emphasis on early childhood development for youth who have lost a loved one in service to our country.
Team Jesse Foundation role, Heather
discovered Camp Erin and became an avid supporter of The Moyer Foundation's
programs dedicated to helping children in distress.
Heather received a bachelor's degree in Finance and Accounting from Indiana University and earned an M.B.A. in Marketing and Management from New York University.
currently lives in Seattle, WA with her
husband Kevin and their two whippets Java and Moka.
Outside of work, she
enjoys yoga, scuba diving, hiking, fashion and interior design.