Greg Redfield, owner of Redfield Collision Center (www.redfieldcollision.com) in Festus, Missouri, agrees with Bill Rajewski.
says: Mr. Rajewski, You are absolutely correct.
says, "I think integrity in this business right now is almost more important than quality repairs."
Redfield's shop doesn't have a labor-rate problem or a problem with charging for work the shop performs.
"It's all a matter of negotiation," he
The 'prevailing rate' is charged and insurance companies don't get additional discounts.
"Other shops complain because they don't know their true cost of doing business.
If they know the true cost of doing business and explain to the adjuster or agent what it will cost to get the car back in pre-accident condition, they have to pay for it."
If an insurance company refuses to pay for a repair, Redfield
notifies the customer that it's up to them to convince the insurer that the repairs are accident related.
admits that he
avoids taking this problem to his
customers unless it's absolutely necessary.
prefers to make collision repair as hassle free as possible for the customer.
To get your labor rates in-line with where they should be, remember Mr. Redfield's