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This profile was last updated on 12/7/15  and contains information from public web pages and contributions from the ZoomInfo community.

Senior Vice President and General...

Phone: (480) ***-****  
Email: g***@***.com
Local Address:  Tempe , Arizona , United States
LiveOps, Inc.
5425 Stevens Creek Blvd
Santa Clara , California 95051
United States

Company Description: LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents,...   more

Employment History


  • B.S. Degree , Marketing
    Canisius College
  • MBA , Marketing
    Canisius College
Web References
Management | LiveOps Cloud Contact Center | Call Center Software, 7 Dec 2015 [cached]
Greg Hanover SVP and GM of Agent Services
Greg Hanover SVP and GM of Agent Services Linkedin
Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps' cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps' community of 20,000 home-based, independent agents.
Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg's held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles.
Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
Greg Hanover, VP of Agent ..., 30 July 2015 [cached]
Greg Hanover, VP of Agent Services at LiveOps, said that individual agents are motivated by a variety of different things. "For one it may be recognition while financial compensation may inspire another. Or it could be a combination of a few factors. So it is important to have a comprehensive motivation program in place that speaks to these different motivators," he said. Hanover added that it is also critical that supervisors identify what motivates each agent and play to that individual's interest(s). "This type of program is necessary 365 days a year, and not just during holidays, special events or peak periods," he emphasized.
For Hanover, a comprehensive motivation program consists of, at minimum, six different motivators: * Supervisor guidance and support - It is important for supervisors to be present and involved. Just being there, checking in and building that social bond or relationship goes a long way to inspire an employee to work hard. * Recognition - Simply acknowledging an individual and showing appreciation for his or her work, both publicly and privately, can help inspire someone to work harder. * Reward - Hanover noted that agents often appreciate a prize or bonus. * Learning and growth - People like to learn new things so providing clear growth plans with goals and development opportunities can be enough to drive an individual to strive for excellence. * Team - Establishing a supportive, collaborative environment makes agents feel like a part of a team working toward a common goal. * Fun - Infusing friendly competition into the mix with gamification and contests during peak periods can help build the team spirit and add fun to an otherwise challenging time.
Hanover stressed that consistency is key. "It is critical that a program is implemented throughout the year to ensure that the effort put forth by the contact center management team are viewed by the agents as sincere and worthwhile," he said.
LiveOps Blog | Cloud Contact Center Industry Updates, 2 Mar 2015 [cached]
January 21, 2015 • By Greg Hanover
LiveOps Agent Services
January 21, 2015 • By Greg Hanover
LiveOps Agent Services
To further enhance agent performance, ..., 6 Nov 2013 [cached]
To further enhance agent performance, LiveOps has named Greg Hanover Vice President of Community, reporting to Sanjay Popli, Senior Vice President of Agent Services Operations.
Hanover brings a wealth of knowledge and expertise in the contact center industry. Most recently, Hanover was responsible for retail sales and LiveOps' go-to-market growth strategy. Prior to that, Hanover managed the Account Management team, driving quality customer service for all agent clients since October 2008.
Phoenix Coyotes, 16 Jan 2002 [cached]
If you want more information or if you have what it takes to be part of the Pack, feel free to contact Greg Hanover.
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