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Greg Hanover

Senior Vice President and General Manager of Agent Services

LiveOps, Inc.

HQ Phone:  (650) 453-2700

Direct Phone: (480) ***-****direct phone

Email: g***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

LiveOps, Inc.

555 Twin Dolphin Dr # 400

Redwood City, California,94065

United States

Company Description

LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets. In the direct respons...more

Background Information

Employment History

Director of Client Services

InPulse Response Group Inc


Web References(20 Total References)


Management | LiveOps, Inc. | Call Center Services

www.liveops.com [cached]

Greg Hanover
SVP and GM of Agent Services Executive Management Greg Hanover SVP and GM of Agent Services Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps' cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps' community of 20,000 home-based, independent agents. Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg's held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles. Greg holds an MBA and B.S. Degree in Marketing from Canisius College. Greg Hanover Chief Operating Officer ghanover@liveops.com


www.liveops.com

Greg Hanover
Chief Operating Officer ghanover@liveops.com


Don't Worry, Be Happy! How To Keep Agent Morale Up During Peak Periods - Customer Experience Report

www.customerexperiencereport.com [cached]

Greg Hanover, VP of Agent Services at LiveOps
Greg Hanover, VP of Agent Services at LiveOps Greg Hanover, VP of Agent Services at LiveOps, said that individual agents are motivated by a variety of different things. "For one it may be recognition while financial compensation may inspire another. Or it could be a combination of a few factors. So it is important to have a comprehensive motivation program in place that speaks to these different motivators," he said. Hanover added that it is also critical that supervisors identify what motivates each agent and play to that individual's interest(s). "This type of program is necessary 365 days a year, and not just during holidays, special events or peak periods," he emphasized. For Hanover, a comprehensive motivation program consists of, at minimum, six different motivators: Reward - Hanover noted that agents often appreciate a prize or bonus. Hanover stressed that consistency is key. "It is critical that a program is implemented throughout the year to ensure that the effort put forth by the contact center management team are viewed by the agents as sincere and worthwhile," he said.


Work from Home Job News - FoundValue

www.foundvalue.com [cached]

LiveOps Announces Greg Hanover as Its New Chief Operating Officer - MarTech Advisor
MarTech Advisor LiveOps Announces Greg Hanover as Its New Chief Operating Officer MarTech Advisor Greg Hanover, Vice President and General Manager, LiveOps Inc., has been now appointed as the Chief Operating Officer (COO) of the organization. LiveOps is a market leader in scalable contact center customer service solutions. He will be responsible ... Greg Hanover to Lead LiveOps Strategy and Drive Operational Excellence.


www.icmi.com

By Greg Hanover | Published: July 11, 2016 | Comments
Greg Hanover Greg Hanover is the chief operating officer (COO) at LiveOps, where he oversees leadership, strategy and operational excellence across the business and reports directly to the LiveOps' Board of Directors. Greg brings 15+ years of business process outsourcing (BPO) expertise to LiveOps. Prior to being appointed COO, he was the senior vice president and general manager where he was responsible for LiveOps' end-to-end contact center services strategy and market acceleration. Greg joined LiveOps in 2008 to oversee the client services organization and drive quality customer service. Then in 2012, he was named vice president of community operations overseeing a 20,000-strong agent community with a focus on expanding the model into new verticals including enterprise customer care. Greg's held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. He started his career in the Sports and Entertainment industry holding various operational leadership roles. Greg holds an MBA and B.S. Degree in Marketing from Canisius College. More from Greg Hanover Don't Drop the Call If You Build It They Will Come Gamification Yields Big Returns When You Target the Right Behaviors


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