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2016-09-19T00:00:00.000Z

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Greg Hanover

Senior Vice President and General Manager

LiveOps, Inc.

Direct Phone: (480) ***-****       

Email: g***@***.com

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LiveOps, Inc.

555 Twin Dolphin Dr # 400

Redwood City, California 94065

United States

Company Description

LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets. In the direct re ... more

Find other employees at this company (785)

Background Information

Employment History

Director of Event Operations

Phoenix Coyotes

Director of Client Services

InPulse Response Group Inc

Education

B.S. Degree

Marketing

Canisius College

MBA

Marketing

Canisius College

Web References (11 Total References)


Call Analytics/Management News & Articles, Software, Tools, Platforms, Trends & Research | MarTech Advisor

www.martechadvisor.com [cached]

LiveOps Announces Greg Hanover as Its New Chief Operating Officer

LiveOps Announces Greg Hanover as Its New Chief Operating Officer
Greg Hanover, Vice President and General Manager, LiveOps Inc., has been now appointed as the Chief Operating Officer (COO) of the organization.


Don’t Worry, Be Happy! How To Keep Agent Morale Up During Peak Periods - C3 Connect

www.c3connect.com [cached]

Greg Hanover, VP of Agent Services at LiveOps, said that individual agents are motivated by a variety of different things. "For one it may be recognition while financial compensation may inspire another. Or it could be a combination of a few factors. So it is important to have a comprehensive motivation program in place that speaks to these different motivators," he said. Hanover added that it is also critical that supervisors identify what motivates each agent and play to that individual's interest(s). "This type of program is necessary 365 days a year, and not just during holidays, special events or peak periods," he emphasized.

For Hanover, a comprehensive motivation program consists of, at minimum, six different motivators: * Supervisor guidance and support - It is important for supervisors to be present and involved. Just being there, checking in and building that social bond or relationship goes a long way to inspire an employee to work hard. * Recognition - Simply acknowledging an individual and showing appreciation for his or her work, both publicly and privately, can help inspire someone to work harder. * Reward - Hanover noted that agents often appreciate a prize or bonus. * Learning and growth - People like to learn new things so providing clear growth plans with goals and development opportunities can be enough to drive an individual to strive for excellence. * Team - Establishing a supportive, collaborative environment makes agents feel like a part of a team working toward a common goal. * Fun - Infusing friendly competition into the mix with gamification and contests during peak periods can help build the team spirit and add fun to an otherwise challenging time.
Hanover stressed that consistency is key. "It is critical that a program is implemented throughout the year to ensure that the effort put forth by the contact center management team are viewed by the agents as sincere and worthwhile," he said.


LiveOps Announces Greg ...

www.martechadvisor.com [cached]

LiveOps Announces Greg Hanover as Its New Chief Operating Officer LiveOps Announces Greg Hanover as Its New Chief Operating Officer | MarTech Advisor

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LiveOps Announces Greg Hanover as Its New Chief Operating Officer
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LiveOps Announces Greg Hanover as Its New Chief Operating Officer Liveops
Liveops Be the first to review Write a Review   View Profile
Greg Hanover, Vice President and General Manager, LiveOps Inc., has been now appointed as the Chief Operating Officer (COO) of the organization. LiveOps is a market leader in scalable contact center customer service solutions. He will be responsible for the supervision of leadership, strategy, and operational excellence across LiveOps. He will report to the Board of Directors, as earlier.
Jim Watson, Board Member, LiveOps Inc. said in an official release, "Greg is a seasoned and respected leader who has, year after year, produced strategic growth results for LiveOps.
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Hanover has been associated with the technology and contact center at LiveOps for more than 15 years and he will bring that expertise along as he accepts his new role as COO. Hanover joined the company in 2008 and was entrusted with the tasks of overseeing client services organization and driving quality customer service. In 2012, he was promoted to the position of Vice President of Community Operations. He was responsible for the management of an agent community of 20,000 and focused on expanding the model into new verticals including enterprise customer care. A couple of years later, Hanover was designated as Senior Vice President and General Manager. He was assigned the responsibility of strategizing for LiveOps' end-to-end contact center services and market acceleration.
Watson further added, "Greg has a proven track record of success across the critical functions within the business including the agent, client, business development and strategy operations.
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Prior to his association with LiveOps Inc., Hanover had been associated with West Corporation and InPulse Response Group. His experience spans across the domains of retail, financial services, and healthcare. He is an MBA and holds a B.S. Degree in Marketing from Canisius College.


Management | LiveOps Cloud Contact Center | Call Center Software

www.liveops.com [cached]

Greg Hanover SVP and GM of Agent Services

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Greg Hanover SVP and GM of Agent Services Linkedin
Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps' cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps' community of 20,000 home-based, independent agents.
Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg's held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles.
Greg holds an MBA and B.S. Degree in Marketing from Canisius College.


LiveOps Appoints Chief Operating Officer | Business Wire

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Greg Hanover to Lead LiveOps Strategy and Drive Operational Excellence

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Greg Hanover, COO, LiveOps, Inc. (Photo: Business Wire)
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Greg Hanover, COO, LiveOps, Inc. (Photo: Business Wire)
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Greg Hanover, COO, LiveOps, Inc. (Photo: Business Wire)
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Greg Hanover, COO, LiveOps, Inc. (Photo: Business Wire)
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SCOTTSDALE, Ariz.--(BUSINESS WIRE)--LiveOps, Inc., the leader in scalable contact center customer service solutions, is pleased to announce that senior vice president and general manager, Greg Hanover, has been appointed chief operating officer, a new position within LiveOps. Hanover will oversee leadership, strategy and operational excellence across the business and continue to report to the LiveOps' Board of Directors.
"Greg is a seasoned and respected leader who has year after year produced strategic growth results for LiveOps," said Jim Watson, LiveOps Board Member and Managing Director of Presidio Partners, a venture capital firm located in San Francisco, CA. "The Board has complete confidence in Greg's ability to drive strategy and operational excellence across the corporate, client services, and agent operations."
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Hanover brings 15+ years of technology and contact center expertise to his new chief operating officer position.Hanover joined LiveOps in 2008 to oversee the client services organization and drive quality customer service. Then in 2012, he was named vice president of community operations overseeing a 20,000-strong agent community with a focus on expanding the model into new verticals including enterprise customer care. In 2014 was named senior vice president and general manager where he became responsible for LiveOps' end-to-end contact center services strategy and market acceleration.
"Greg has a proven track record of success across the critical functions within the business including the agent, client, business development and strategy operations," said Watson.
...
Greg has held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
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Greg Hanover to Lead LiveOps Strategy and Drive Operational Excellence.

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