The report showcases the efforts Novant has made in improving quality and efficiency, and includes interviews with Greg Beier, President of Operations at Novant Health.
discusses a number of strategies employed by the organization over the past few years centered around providing a Remarkable Experience to their patients.
Greg Beier, President of Operations, Novant Health
refers to the Remarkable Patient Experience as being made up of six elements - safety, quality, affordability, ease of access, authentic personal relationships and giving patients a voice and choice in their care.
As I listened to his
comments embedded in the presentation via the link above, I was particularly impressed by how he
clearly states that keeping their patients safe from harm is their first priority, followed by all of the other important elements that make up the Remarkable Experience.
also discusses how Novant
has been working hard to decrease variation in their system - variation that leads to excess costs, excess waste, poor quality and patient safety shortcomings.
is the executive sponsor for First, Do No Harm and has been a driving force behind their success in safety culture transformation, but he
will be the first to tell you their success has been due to the hard work of team members at all levels of the organization.
So congratulations to Greg
and everybody at Novant
for the accolades in the HRET/AHA report as well as all their success with First, Do No Harm.