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This profile was last updated on 1/4/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Grant Coonley

Wrong Grant Coonley?

General Manager

Local Address: Los Angeles, California, United States
Hilton Hotels & Resorts
7920 Glades Road
Boca Raton, Florida 33434
United States

Company Description: Hilton and our Team Members support a variety of charitable efforts. We make it easy for Hilton HHonors members to do the same by converting points into assistance...   more

Employment History

Board Memberships and Affiliations


  • bachelor of science degree , managerial science
    University of Nevada , Reno
25 Total References
Web References
Governance - Gateway To LA, 16 Dec 2013 [cached]
Grant Coonley, President General Manager,
Ambassadors Improve Safety - Gateway To LA, 16 Dec 2013 [cached]
"These statistics are even more impressive when you consider that 55 million passengers a year travel in and out of LAX," said Grant Coonley, president of Gateway to L.A. "Despite the huge influx of people to the area each day, Gateway to L.A. remains one of the safest parts of our city."
Mr. Grant Coonley ..., 19 Jan 2009 [cached]
Mr. Grant Coonley General Manager 310 410-6200 0
General manager with staying power, 4 Oct 2004 [cached]
Grant Coonley's office door has no nameplate.Neither does his desk.
"It feels self-serving," Coonley said of a nameplate for himself."It's more the department heads who should get the kudos."
Even in school, Coonley avoided sitting all the way in the front or back of the classroom.
"I always just wanted to blend in," he said.
Coonley's desire for relative anonymity seems to clash with his position as general manager of the biggest hotel along the Century Boulevard Corridor.Yet this desire also appears to fit his style.
Sitting behind his well-organized desk, the hotel's general manager explained his management style -- an approach that emphasizes the business rather than the leader.
"I feel the loyalty from the employees should be either to the property or to the brand," he said."It shouldn't be to an individual."
Coonley, 45, has served as general manager of the Hilton for the past two years.
When he took over, a survey of his hotel employees' opinion of their jobs gave a 57 percent positive rating.This year, the hotel's 580 employees produced a score of nearly 80 percent.
"(Using) that as a measuring tool, I think they're happy," Coonley said."Hopefully, that happiness will translate to better service.And I think it has."
Coonley also serves as president of Gateway to LA, a business association that promotes businesses along the Century Boulevard corridor.
Coonley received a bachelor's degree in managerial sciences from the University of Nevada, Reno in 1982.His studies emphasized psychology.
"That's probably the No. 1 thing I got out of my education, all the psychology classes I took," Coonley said."If I can understand people, I can better know what they need."
After college, Coonley sold industrial fasteners for about three years.It involved mostly working the telephone to make a sale.
"What I learned is you've ... got to be selling yourself every day," he said of his sales background.
He pointed to a framed sign on his office wall that reads: "Selling is like shaving.If you don't do it every day, you're a bum."
Coonley broke into the hotel industry in 1985 as a front desk clerk at the Harrah's Reno Hotel.He eventually was promoted to bell captain, a position that put him in charge of all the casino's bellmen.Then he took a job as front desk manager at the Peppermill Hotel Casino.
But Coonley wanted to get out of the gaming industry to try traditional hotels.So he applied at the 2,000-room Hilton in San Francisco, and was hired as assistant director of the front office in 1988.He was then sent to the Hilton Los Angeles Airport Hotel as director of the front office.
He returned to the San Francisco Hilton as director of the front desk before becoming director of the rooms division there.
He took over as general manager at his current LAX hotel in August 2002.
Coonley names Holger Gantz, the San Francisco Hilton's general manager, as a professional role model.
Gantz would give his department heads enough space to do their jobs and take risks, but held them accountable, Coonley said.
Coonley says he thrives under that freedom.
Coonley lives at the hotel with his wife, Jan, a human resources executive for US Bank.Their two-bedroom apartment overlooking the pool is made from five guest rooms joined together.
"If something serious did happen, I'm just a phone call away," Coonley said.
But that has is drawbacks.It's hard to completely get away from work.He's constantly coming across his employees as he comes and goes from the apartment.
"You find yourself on stage more to be positive, asking them how they're doing," he said."So, you don't really get much of a break."
About three times a week, Coonley hits the driving range to take his stress out on a bucket of golf balls.He also likes to take his 13-pound white fufu dog for walks along The Strand in Manhattan Beach.
Coonley sometimes drives a 1996 Harley-Davidson.He even has the requisite outfit including chaps, leather jacket and half-shell helmet.
About two months ago, the Coonleys purchased a weekend home in La Quinta in the Inland Empire.The house in on a street without street lights, allowing Coonley to see the stars at night.
"As soon as I get past Ontario, I don't think about work, and everything just decompresses," he said.
LAWA - News Release, 15 Oct 2003 [cached]
"We believe that Alternative D does a better job responding to the needs of the Century Corridor than any other Master Plan alternatives that have been prepared to date," stated Gateway president, Grant Coonley.
As Gateway's most significant neighbor, Los Angeles International Airport (LAX) has the greatest single impact upon PBID members.As a result, Gateway to LA began an early and ongoing dialogue with Los Angeles World Airports (LAWA) representatives and submitted suggestions to LAWA and City officials, which were incorporated into Alternative D.
"We are pleased that our early and ongoing dialogue resulted in a number of Gateway's suggestions being incorporated into the plan," said Coonley, adding, "This includes our request that the Automated People Mover be elevated to ensure that the walkability of the Century Corridor is not negatively impacted; that the Consolidated Rental Car Facility allow public access for Gateway member shuttles and others; and that a mechanism for ongoing collaboration be established between Gateway and LAWA."
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