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Associate Vice President, Information Technology Services
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5500 University Pkwy
San Bernardino, California,92407
The CSUSB nursing department in the College of Natural Sciences offers both a Bachelor of Science degree in nursing and a Master of Science degree in nursing and averages more than 400 undergraduate nursing majors in the generic pre-licensure BSN program based... more.
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Hosted Services Transform the Business of Running a Campus
"This is something that we will never stop hearing about," says Gerard Au, CSUSB associate vice president for information technology services.
"Students graduating four years from now will still remember that experience. That was the straw that broke the camel's back." The incident drove CSUSB to accelerate the transition of its major systems to the cloud. The campus went from having almost no critical systems in the cloud in 2013 to 60 percent today, Au says. Hosted services at the university now include many parts of its enterprise resource planning (ERP) system, campus portal, learning management system (LMS) and email systems. As a result, CSUSB can provide 24/7 availability for major systems, refocus IT resources and provide other benefits such as business continuity in case of disasters like earthquakes caused by the nearby San Andreas Fault. "It keeps us operational regardless of what is happening on our campus," Au says.
The interview summaries provides great insights from Gerard Au, associate vice president for technology operations at California State University - San Bernardino, Tina Thorstenson, CIO from Arizona State University,Craig Fowler CIO at Western Carolina University and Brandon Bernier, director of user services at University of Wisconsin-Madison.
E-learning has become part of every students lifestyle with course materials, assignments and videos hosted online and accessible via mobile, explains Gerard Au, associate vice president, Information Technology Services, CSUSB.
As mobile device usage increases, we need to extend our capability to keep up, and the Powermat platform is an important part of that infrastructure as it will allow our students to stay connected and learning all day long, He adds that the university has experienced a 16 percent year-over-year increase in the number of mobile devices connected to the campus wireless network, which the university recently upgraded. However, many students were being hindered by a lack of electrical outlets. The Powermat platform allows us to monitor the charging spots and take full advantage of usage trends. We can then engage students with university-sponsored information via the Powermat application when they charge. Having the ability to manage the technology and engage students beyond a simple charging solution is what made us decide to partner with Powermat, explains Au.
Cal State San Bernardino has named Gerard Au as the university's new associate vice president for technology operations and customer support.
Au, who will begin his new appointment on Feb. 3, will provide leadership to the CSUSB's Technology Support Center and Enterprise Applications, Data Center, and Telecommunications and Network Services, said Samuel Sudhakar, the vice president for Information Technology Services and chief information officer for Cal State San Bernardino. Au currently serves as the director of information technology and chief information officer at UCLA School of Nursing. "We are excited to have Gerard join our campus. Gerard has a significant record of technological accomplishments at UCLA," Sudhakar said. Au, who lives in Pasadena, was awarded a bachelor of science degree in electrical engineering from UCLA. He worked in the private sector for a short time and later returned to UCLA working in information technology in the university's geology department. He later worked in the psychology and English departments before moving to the School of Nursing. He also held several volunteer staff leader positions at UCLA and systemwide at the University of California. "I am honored to be joining the information technology team and working closely with Dr. Sudhakar and the talented staff," Au said.
One of the foster parents is Gerard Au, information technology director at UCLA's School of Nursing and past president of the UCLA Staff Assembly.
His and his partner's foster son found out about the program through the youth's social worker, and they jumped at the chance. "These are very talented and smart kids and with a little bit of guidance can do great things," Au said.