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Background Information

Employment History

Consumer Advocate and Vice President of Consumer Affairs

Vice President and Consumer Advocate
Postal Service

Executive Director of the First Customer Service Initiative
Postal Service


bachelor's degree
St. Joseph College

master's degree
Experimental Psychology
University of Hartford

Web References (37 Total References)

"We are delighted to work with ...

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"We are delighted to work with CPSC to post recall notices in 33,000 post offices nationwide" said Francia Smith, Consumer Advocate and Vice President of Consumer Affairs for the U.S. Postal Service.


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"The Women in Journalism stamps evoke the free and creative spirit of the United States," said Francia G. Smith, Vice President and Consumer Advocate for the Postal Service, who dedicated the stamps."We're sure these stamps will be very popular with our customers and stamp collectors, as well as all those who value the landmark accomplishments of women in our society and the great journalists throughout history."

Joining Smith at the first day of issue ceremony were Helen Thomas, columnist for the Hearst Newspapers; Al Cross, President, Society of Professional Journalists (SPJ); Rena Pederson, Editor-At-Large, Dallas Morning News; and Michael S. Flores, Fort Worth's District Manager.

TSN: Women in Management: Breaking the Glass Ceiling - Real Women, Real Issues

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Featuring: Nancy Mercurio, Ms. Francia Smith, Ms. Chantel Kane, Ms. Camilla Moore

Smith was appointed to her position February 2, 1999.
A native of Atlanta, Ga., Smith joined the Postal Service in 1974 as a personnel research psychologist in the Human Resources Function at Postal Service Headquarters in Washington DC.In her previous position, Smith created and served as Executive Director of the Postal Service's first customer service initiative, a nationwide network of call centers for residential and small business customers.
Smith holds a bachelor's degree in Psychology from St. Joseph College in West Hartford, Conn.She received a master's degree in Experimental Psychology from the University of Hartford in Hartford, Conn., in May 1971.

Unique Invitations

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"These stamps were designed specially for unique wedding invitations, eliminating the need for an additional stamp on unique invitations that weigh two ounces," says Francia Smith, vice president and consumer advocate for the U.S. Postal Service.

For an added touch of individuality, you may want to forgo the wedding-themed stamps altogether and instead use unique stamps that illustrate unique interests of the bride or groom. For example, a diving enthusiast might want to use the Pacific Coral Reef stamps, while a film buff would enjoy the American Filmmaking commemorative.
"And you'll really wow potential guests by having your unique invitations postmarked in a city with a love-themed name," says Smith. There are several cities to choose from, including Loveland, CO 80538; Loveville, MD 20656; or Romance, AR 72136.
To get these postmarks, unique invitations should be stamped, addressed and sealed, placed in a larger envelope or box and mailed to the Post Office of choice with instructions to be postmarked. Address the package to "Postmaster" of the appropriate city, state and ZIP Code. Smith says you should allow an extra week for the unique invitations to reach the Post Office, be postmarked and mailed to each invitee.
"You can also use USPS.com to have your mail held while you are on your honeymoon, or to change your address so your mail will be waiting for you at your new home when you return," says Smith.

Earlychildhood NEWS - Article Reading Center

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Francia Smith, vice president of consumer affairs for the U.S. Postal Service, said postal officials decided to become involved because "we're convinced that this action will help prevent injuries and save lives.

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