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2015-12-01T00:00:00.000Z

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Wrong Eric Hoersten?

Eric Hoersten

Chief Technology Officer

OUTERWALL INC

HQ Phone: (425) 943-8000

OUTERWALL INC

1800 114Th Avenue Se

Bellevue, Washington 98004

United States

Company Description

Outerwall is champion of a better everyday. As the company behind exciting brands like Redbox, Coinstar and new Rubi® coffee kiosks, we’re on a mission to make life easier for consumers and more profitable for retailers. We understand peopleâ€"and fuel ... more

Find other employees at this company (921)

Background Information

Employment History

Vice President, Information Technology
Redbox LLC

Chief Executive Officer
Digital Golf Technologies

Chief Technology Officer
Just One Golf LLC

Vice President, Enterprise Platforms
Coinstar , Inc.

Web References (28 Total References)


Eric Hoersten, Redbox, VP, ...

www.kaseya.com [cached]

Eric Hoersten, Redbox, VP, Information Technology

+1 (415) 694-5700 SUBSCRIBE TO NEWSLETTER


"We are really going for the ...

www.kaseya.com [cached]

"We are really going for the convenience factor," said Eric Hoersten, vice president of information technology, Redbox.

...
"No matter how many regional supervisors we employed, there would always be a lag between a system going down and having someone drive out to diagnose the issue and getting it back on line," Hoersten said.
...
Hoersten and his engineering team developed a proprietary VPN solution that gave administrators remote access to the kiosks, however, the solution was limited in the monitoring and management features it provided.
Hoersten then deployed Kaseya Enterprise Edition, an integrated systems management solution that provides a remote and complete view of a distributed network and enables automation of key administrative tasks. The solution is designed to simplify IT management while improving the efficiency of the IT staff.
"Kaseya immediately had an impact on the way we managed our kiosks," Hoersten said.
...
e can then expand within a region more efficiently," Hoersten said.


Ideally, I wanted to get something ...

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Ideally, I wanted to get something that was mostly turnkey and didn't require a lot of time and effort on our side," says Eric Hoersten, the Vice President of IT at Redbox."We had a lot of challenges specifically with introducing software updates, staying compliant with regulatory standards and remote troubleshooting, especially given that these machines are all over the country," Hoersten says.

"Our machines are networked, so we needed to find a way to do it centrally without putting too many hours into sending staff out in the field.We also needed a comprehensive, yet flexible technology because the issues that needed to be addressed on rental kiosks ranged from complying with the Payment Card Industry (PCI) data security standard to simply rebooting machines," Hoersten explains.


Ideally, I wanted to get something ...

www.sooomuch.com [cached]

Ideally, I wanted to get something that was mostly turnkey and didn't require a lot of time and effort on our side," says Eric Hoersten, the Vice President of IT at Redbox."We had a lot of challenges specifically with introducing software updates, staying compliant with regulatory standards and remote troubleshooting, especially given that these machines are all over the country," Hoersten says.

"Our machines are networked, so we needed to find a way to do it centrally without putting too many hours into sending staff out in the field.We also needed a comprehensive, yet flexible technology because the issues that needed to be addressed on rental kiosks ranged from complying with the Payment Card Industry (PCI) data security standard to simply rebooting machines," Hoersten explains.


Ideally, I wanted to get something ...

www.SoftYet.net [cached]

Ideally, I wanted to get something that was mostly turnkey and didn't require a lot of time and effort on our side," says Eric Hoersten, the Vice President of IT at Redbox."We had a lot of challenges specifically with introducing software updates, staying compliant with regulatory standards and remote troubleshooting, especially given that these machines are all over the country," Hoersten says.

"Our machines are networked, so we needed to find a way to do it centrally without putting too many hours into sending staff out in the field.We also needed a comprehensive, yet flexible technology because the issues that needed to be addressed on rental kiosks ranged from complying with the Payment Card Industry (PCI) data security standard to simply rebooting machines," Hoersten explains.

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