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This profile was last updated on 2/19/14  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President, Enterprise Platfo...

Phone: (630) ***-****  
Email: e***@***.com
Local Address:  Oakbrook Terrace , Illinois , United States
Coinstar , Inc.
1800 114Th Avenue S E
Bellevue , Washington 98004
United States

Company Description: Coinstar, Inc. (Coinstar) is a provider of automated retail solutions. Its business segments include Coin services, DVD services, Money Transfer services and...   more

Employment History

Web References
"We are really going for the ..., 10 Oct 2013 [cached]
"We are really going for the convenience factor," said Eric Hoersten, vice president of information technology, Redbox.
"No matter how many regional supervisors we employed, there would always be a lag between a system going down and having someone drive out to diagnose the issue and getting it back on line," Hoersten said.
Hoersten and his engineering team developed a proprietary VPN solution that gave administrators remote access to the kiosks, however, the solution was limited in the monitoring and management features it provided.
Hoersten then deployed Kaseya Enterprise Edition, an integrated systems management solution that provides a remote and complete view of a distributed network and enables automation of key administrative tasks. The solution is designed to simplify IT management while improving the efficiency of the IT staff.
"Kaseya immediately had an impact on the way we managed our kiosks," Hoersten said.
e can then expand within a region more efficiently," Hoersten said.
Kaseya's' Managed Services Software Selected by Redbox to Help Manage Their 2,500 Plus Kiosks Across the Country. - Dot Rich - Know How to Get Rich with Your Internet Success, 29 Nov 2006 [cached]
Ideally, I wanted to get something that was mostly turnkey and didn't require a lot of time and effort on our side," says Eric Hoersten, the Vice President of IT at Redbox."We had a lot of challenges specifically with introducing software updates, staying compliant with regulatory standards and remote troubleshooting, especially given that these machines are all over the country," Hoersten says.
"Our machines are networked, so we needed to find a way to do it centrally without putting too many hours into sending staff out in the field.We also needed a comprehensive, yet flexible technology because the issues that needed to be addressed on rental kiosks ranged from complying with the Payment Card Industry (PCI) data security standard to simply rebooting machines," Hoersten explains.
Data-Tech | Just another WordPress weblog [cached]
"We are going for the convenience factor," says Eric Hoersten, vice president of information technology, Redbox.
Eric Hoersten, Redbox, VP, ... [cached]
Eric Hoersten, Redbox, VP, Information Technology
Data-Tech, 23 Feb 2012 [cached]
In order for this business model to work the kiosks have to be up and running 24 hours a day, seven days a week. “We are going for the convenience factor,†says Eric Hoersten, vice president of information technology, Redbox. “We want to make sure our customers can incorporate DVD pickups and returns in their daily routine, eliminating an extra trip during their busy day.â€
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