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This profile was last updated on 10/10/13  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President, Information Techn...

Local Address: Chicago, Illinois, United States
Redbox LLC
1 Tower Lane Suite 900
Oakbrook Terrace, Illinois 60181
United States

Company Description: Redbox Automated Retail, LLC, a wholly-owned subsidiary of Coinstar, Inc. (Nasdaq: CSTR), offers new release DVD rentals through its network of conveniently...   more
Background

Employment History

Web References
"We are really going for the ...
www.kaseya.com.au [cached]
"We are really going for the convenience factor," said Eric Hoersten, vice president of information technology, Redbox.
...
"No matter how many regional supervisors we employed, there would always be a lag between a system going down and having someone drive out to diagnose the issue and getting it back on line," Hoersten said.
...
Hoersten and his engineering team developed a proprietary VPN solution that gave administrators remote access to the kiosks, however, the solution was limited in the monitoring and management features it provided.
Hoersten then deployed Kaseya Enterprise Edition, an integrated systems management solution that provides a remote and complete view of a distributed network and enables automation of key administrative tasks. The solution is designed to simplify IT management while improving the efficiency of the IT staff.
"Kaseya immediately had an impact on the way we managed our kiosks," Hoersten said.
...
e can then expand within a region more efficiently," Hoersten said.
Data-Tech | Just another WordPress weblog
www.datatechitp.com [cached]
"We are going for the convenience factor," says Eric Hoersten, vice president of information technology, Redbox.
Kaseya's' Managed Services Software Selected by Redbox to Help Manage Their 2,500 Plus Kiosks Across the Country. - Dot Rich - Know How to Get Rich with Your Internet Success
www.dotrich.com, 29 Nov 2006 [cached]
Ideally, I wanted to get something that was mostly turnkey and didn't require a lot of time and effort on our side," says Eric Hoersten, the Vice President of IT at Redbox."We had a lot of challenges specifically with introducing software updates, staying compliant with regulatory standards and remote troubleshooting, especially given that these machines are all over the country," Hoersten says.
"Our machines are networked, so we needed to find a way to do it centrally without putting too many hours into sending staff out in the field.We also needed a comprehensive, yet flexible technology because the issues that needed to be addressed on rental kiosks ranged from complying with the Payment Card Industry (PCI) data security standard to simply rebooting machines," Hoersten explains.
Data-Tech
www.datatechitp.com, 23 Feb 2012 [cached]
In order for this business model to work the kiosks have to be up and running 24 hours a day, seven days a week. “We are going for the convenience factor,†says Eric Hoersten, vice president of information technology, Redbox. “We want to make sure our customers can incorporate DVD pickups and returns in their daily routine, eliminating an extra trip during their busy day.â€
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