Dr. Grant Bishop, who became the Medical Center 's first woman president and CEO on February 12, 2001 , also disclosed that she will relinquish her current duties and responsibilities as of August 31, but will remain with Memorial in a consulting role until next February.
"My time at Memorial was a wonderful and challenging experience, and gave me an extraordinary opportunity to grow professionally while working with some of the most dedicated people I have ever known during my health care career," Dr. Grant Bishop
said."I believe we have accomplished a great deal together, and I wish the Medical Center staff, physicians and Board of Trustees every success in meeting the needs of this community.
Don J. King, MMC Board of Trustees Chairman, thanked Dr. Grant Bishop
vision, leadership and dedication, during what he
described as "challenging times" in health care and for the Medical Center . "Ellen was a breath of fresh air for Memorial Medical Center and those of us who have worked closely with her
the last 17 months, are grateful for all she
has accomplished on behalf of the hospital and its patients," King remarked. Dr. Grant Bishop, who has more than 30 year experience in health career, began her career as an LPN at the former E. J. Myer Memorial Hospital (now Erie County Medical Center ). She worked at Buffalo General Hospital for 15 years, and was a vice president and administrator of BGH's Community Mental Health Center upon leaving in 1988 to become commissioner of Mental Health in Erie County . She served in that position until January 2000, when she created First Advantage Consulting, a health care services consulting firm.
tenure at Memorial, Dr. Grant Bishop
spent considerable time focusing on the needs of patients and staff.She
was successful in helping the Medical Center obtain grants to support the creation of the new Mary C. Dyster Women's Pavilion, scheduled to open in October of this year.She
also secured a $500,000 interest free loan from the Dormitory Authority of New York State as well as a $250,000 grant from the New York State Legislature.
In the finance area, Dr. Grant Bishop
implemented a series of cost saving measures including a successful energy audit, an expense deferral program, more favorable contracts with insurers, and took significant steps to help improve the hospital's cash flow situation.
In the last year, new contracts with all of Memorial's labor unions were negotiated successfully out any work stoppages.She
also strengthened the hospital's senior management team with the hiring of several key personnel.
In the area of patient care, the Medical Center's patient satisfaction results were on par with the national average during its first ever participation in the Niagara Health Quality Coalition Picker Survey.The survey, conducted last Fall, measured inpatients' overall experience during their hospitalization.In a recent Department of Health survey, the hospital also received high marks for the quality of care it provides. Dr. Grant Bishop
coordinated the implementation of a "bloodless" policy in conjunction with Jehovah's Witnesses so that patients of that faith do not have to receive blood transfusions during surgery or other procedures. She
also re-instituted the Physician Advisory Board, and spent countless hours meeting with physicians and staff to obtain valuable input on ways in which the Medical Center can enhance its delivery of care and better meet the needs of the community.