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This profile was last updated on 10/22/14  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President of Client Services

Cvent Inc
8180 Greensboro Drive, Suite 900
McLean , Virginia 22102
United States

Company Description: Cvent is revolutionizing the meetings industry with its powerful suite of online registration, eMarketing, and data analysis tools. Its product vastly improves the...   more

Employment History

  • Chief Information Officer and Chief Customer Officer
    Acronis , Inc.
  • Senior Vice President
  • Customer Experience and Service
  • General Manager of Customer Service for North America and Asia
    Microsoft Corporation
  • General Manager Product Support Services
    Microsoft Corporation
  • Director of Product Support Services Customer Central
    Microsoft Corporation
  • Senior Principal Consultant (Founder)
    Strategic Customer Operations Group
  • Senior Vice President
    Customer Experience
  • General Manager
    Customer Experience


  • MBA , Computer Information Systems
    Hofstra University
  • Bachelor of Arts ( B.A. , Theoretical Mathematics & Political Science
    Bucknell University
  • MBA
    Hofstra University
  • Bachelor of Arts ( B.A. , Theoretical Mathematics & Political Science
    Bucknell University
27 Total References
Web References
Acronis offers technically advanced data backup storage management solutions for enterprises and corporations, 19 Nov 2012 [cached]
Ed Benack, Chief Information Officer/Chief Customer Officer
Ed Benack Ed Benack has served as our Chief Information Officer and Chief Customer Officer since January 2008. Prior to joining Acronis, Ed was the Senior Vice President of the Customer Experience and Service for Monster Worldwide. Between 1996-2005, he served as Microsoft Corporation's General Manager of Customer Service for North America and Asia where he delivered award-winning service. He also held senior roles within Microsoft's Information Technology Group. Prior to that, he was a Staff Director of Engineering for NYNEX Corporation (now Verizon). Ed served as a US Army Officer including German Military and Government Liaison and anti-tank platoon leader. Ed holds a Bachelor of Arts (B.A.) in Theoretical Mathematics & Political Science from Bucknell University and an MBA in Computer Information Systems from Hofstra University.
Press Releases, 18 Oct 1999 [cached]
"Providing our customers with a consistent support experience whether they approach us by Web, phone or e-mail is fundamental to our continued success," said Ed Benack, director of Product Support Services Customer Central at Microsoft.
Marketing Matters: Most valuable assets are your customers, so take care of them, 11 May 2003 [cached]
According to Ed Benack, general manager of Customer Central at the Seattle headquarters, "We are dedicated to staying with a customer until the problem is solved even if, in the end, it is not a Microsoft issue."Microsoft understands that many times the customer does not know or care what part of the system is wrong -- the computer hardware, the software, the router, the ISP, the browser, etc.He or she just wants to get up and running again.
TeamViewer Press Release: TeamViewer® Powers Acronis Remote Support, 22 May 2013 [cached]
"TeamViewer gets the highest satisfaction rating from our customers of any of the support tools we deploy," concluded Ed Benack, CIO and Chief Customer Officer of Acronis.
Acronis Press Center: latest press releases and media contact information, 27 Mar 2012 [cached]
"Customer satisfaction is central to Acronis corporate strategy," commented Ed Benack, chief customer officer & CIO at Acronis.
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