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This profile was last updated on 6/17/14  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President of Client Services

Local Address: Washington D.C., District of Columbia, United States
Cvent Inc
8180 Greensboro Drive, Suite 900
McLean, Virginia 22102
United States

Company Description: Cvent is revolutionizing the meetings industry with its powerful suite of online registration, eMarketing, and data analysis tools. Its product vastly improves the...   more
Background

Employment History

  • Chief Information Officer and Chief Customer Officer
    Acronis , Inc.
  • Senior Vice President
    Monster
  • Customer Experience and Service
    Monster
  • General Manager of Customer Service for North America and Asia
    Microsoft Corporation
  • General Manager Product Support Services
    Microsoft Corporation
  • Director of Product Support Services Customer Central
    Microsoft Corporation
  • Senior Principal Consultant (Founder)
    Strategic Customer Operations Group
  • Senior Vice President
    Customer Experience
  • General Manager
    Customer Experience

Education

  • MBA , Computer Information Systems
    Hofstra University
  • Bachelor of Arts ( B.A. , Theoretical Mathematics & Political Science
    Bucknell University
  • MBA
    Hofstra University
  • Bachelor of Arts ( B.A. , Theoretical Mathematics & Political Science
    Bucknell University
27 Total References
Web References
Acronis offers technically advanced data backup storage management solutions for enterprises and corporations
www.acronis.com, 19 Nov 2012 [cached]
Ed Benack, Chief Information Officer/Chief Customer Officer
...
Ed Benack Ed Benack has served as our Chief Information Officer and Chief Customer Officer since January 2008. Prior to joining Acronis, Ed was the Senior Vice President of the Customer Experience and Service for Monster Worldwide. Between 1996-2005, he served as Microsoft Corporation's General Manager of Customer Service for North America and Asia where he delivered award-winning service. He also held senior roles within Microsoft's Information Technology Group. Prior to that, he was a Staff Director of Engineering for NYNEX Corporation (now Verizon). Ed served as a US Army Officer including German Military and Government Liaison and anti-tank platoon leader. Ed holds a Bachelor of Arts (B.A.) in Theoretical Mathematics & Political Science from Bucknell University and an MBA in Computer Information Systems from Hofstra University.
Press Releases
www.aspect.com, 18 Oct 1999 [cached]
"Providing our customers with a consistent support experience whether they approach us by Web, phone or e-mail is fundamental to our continued success," said Ed Benack, director of Product Support Services Customer Central at Microsoft.
Marketing Matters: Most valuable assets are your customers, so take care of them
www.post-gazette.com, 11 May 2003 [cached]
According to Ed Benack, general manager of Customer Central at the Seattle headquarters, "We are dedicated to staying with a customer until the problem is solved even if, in the end, it is not a Microsoft issue."Microsoft understands that many times the customer does not know or care what part of the system is wrong -- the computer hardware, the software, the router, the ISP, the browser, etc.He or she just wants to get up and running again.
TeamViewer Press Release: TeamViewer® Powers Acronis Remote Support
www.teamviewer.com, 22 May 2013 [cached]
"TeamViewer gets the highest satisfaction rating from our customers of any of the support tools we deploy," concluded Ed Benack, CIO and Chief Customer Officer of Acronis.
Acronis' Ed Benack Named ...
www.acronis.com, 12 July 2012 [cached]
Acronis' Ed Benack Named Call Center Leader of the Year by Call Center Excellence Awards 2012 Woburn, MassachusettsJuly 12, 2012
Acronis Also Receives Second Honor for Runner-Up in Best in Class Small Call Center
Woburn, MA, July 12, 2012 - Acronis, a leading provider of disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced that it has been awarded two honors by the International Quality and Productivity Center's (IQPC) Call Center Excellence Awards. Acronis Chief Information Officer & Chief Customer Officer, Ed Benack has been named 2012 Call Center Leader of the Year and Acronis Customer Central was named runner up in Best in Class Small Call Center.
The IQPC recognizes the most innovative call center solutions and individuals, honoring superior thinking, creativity and execution across the full gamut of call center functions. The IQPC is deemed as one of the most prestigious organizations in the contact center industry, providing insight and solutions into industry challenges in the form of conferences, tradeshows, workshops, seminars, webinars and other resources.
Ed Benack has led the customer support organization at Acronis for over 4 years. Holding two titles, Chief Customer Officer & Chief Information Officer, Benack has driven an "err on the side of the customer" culture not only throughout the customer support organization, but Acronis as a whole.
"Everything we develop and deliver is done with the objective of providing a better service to our customers, and a better service than our competitors. We see great customer support as a key differentiator and it remains at the core of our values. I am honored that our team's efforts to develop and drive industry best practices, were recognized as part of the Call Center Excellence Awards," said Benack.
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