Acronis' Ed Benack Named Call Center Leader of the Year by Call Center Excellence Awards 2012
Woburn, MassachusettsJuly 12, 2012
Acronis Also Receives Second Honor for Runner-Up in Best in Class Small Call Center
Woburn, MA, July 12, 2012 - Acronis
, a leading provider of disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced that it has been awarded two honors by the International Quality and Productivity Center's
(IQPC) Call Center Excellence Awards.
Acronis Chief Information Officer & Chief Customer Officer, Ed Benack has been named 2012 Call Center Leader of the Year and Acronis Customer Central was named runner up in Best in Class Small Call Center.
recognizes the most innovative call center solutions and individuals, honoring superior thinking, creativity and execution across the full gamut of call center functions.
is deemed as one of the most prestigious organizations in the contact center industry, providing insight and solutions into industry challenges in the form of conferences, tradeshows, workshops, seminars, webinars and other resources.
has led the customer support organization at Acronis
for over 4 years.
Holding two titles, Chief Customer Officer & Chief Information Officer, Benack
has driven an "err on the side of the customer" culture not only throughout the customer support organization, but Acronis
as a whole.
"Everything we develop and deliver is done with the objective of providing a better service to our customers, and a better service than our competitors.
We see great customer support as a key differentiator and it remains at the core of our values.
I am honored that our team's efforts to develop and drive industry best practices, were recognized as part of the Call Center Excellence Awards," said Benack