Donald Young, ${data.resumes.primaryResume.title.value},

Last Update


This profile was last updated on and contains information from public web pages and contributions from the ZoomInfo Community. User Verified.

Get ZoomInfo Grow

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Grow at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Background Information

Employment History

STANLEY Convergent Security Solutions Inc

Chief Information Officer

Protection One , Inc.

Chief Information Officer


Chief Information Officer

The Stanley Works Inc

Vice President of Information Technology


Chief Information Officer and Co-Founder

ASG Security Company

Director of Operations

Security Sales & Integration

Director of Information Technology


Computer Programmer Analyst

the United States Air Force

Chief Information Officer

Honeywell International Inc


Board Member
Central Station Alarm Association

Web References (71 Total References)

5-16-16 NESA Monitor | NESA [cached]

ADT Appoints Donald Young CIO After Merger 5.9.16 - Wall Street Journal - Most recently he was Protection 1 Alarm Monitoring Inc.'s chief operation officer, chief information officer and senior vice president since June 2010. He joined ... More Info

CSAA Board and Staff | Central Station Alarm Association [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661

Don ... [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661 Fax: 630-613-7903

Protection 1 Security System Executive Team [cached]

Don Young, Chief Information Officer

Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.

"Our first goal was to deliver ... [cached]

"Our first goal was to deliver actionable data to employees in a much shorter period of time than they had been used to," says Donald Young, CIO, Protection 1. The second goal "was to be transparent with our customers, [by creating] Web portals that our customers [could] use to help themselves. And the third [goal was] to improve the customer experience in our call center - and help operators reduce their average handle time."

Improving customer service in the contact center
The contact center issues were relatively easy, or straightforward, to fix, says Young.
"All of our [customer] data comes from essentially MASterMind or Avaya," Young says.
"Our first-call resolution, which is a very important metric for us, improved substantially," says Young.
"We wanted customers to see the value that they were getting from us," says Young.

Similar Profiles

Other People with this Name

Other people with the name Young

Teri Young
Paxar Technologies Corp

Norman Young
ICTS Limited

Zora Young
Blues Source

Alistair Young

Kristian Young
Lake Champlain Regional Chamber of Commerce

City Directory Icon

Browse ZoomInfo's Business Contact Directory by City

People Directory Icon

Browse ZoomInfo's
Business People Directory

Company Directory Icon

Browse ZoomInfo's
Advanced Company Directory