Donald Young, ${data.resumes.primaryResume.title.value},

Last Update

2016-12-31T00:00:00.000Z

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Background Information

Employment History

STANLEY Convergent Security Solutions Inc

Chief Information Officer

Protection One , Inc.

Chief Information Officer

HSM

Chief Information Officer

The Stanley Works Inc

Vice President of Information Technology

ADT

Chief Information Officer and Co-Founder

ASG Security Company

Director of Operations

Security Sales & Integration

Director of Information Technology

SecurityLink

Computer Programmer Analyst

the United States Air Force

Chief Information Officer

Honeywell International Inc

Affiliations

Board Member
Central Station Alarm Association

Web References (71 Total References)


5-16-16 NESA Monitor | NESA

www.nesaus.org [cached]

ADT Appoints Donald Young CIO After Merger 5.9.16 - Wall Street Journal - Most recently he was Protection 1 Alarm Monitoring Inc.'s chief operation officer, chief information officer and senior vice president since June 2010. He joined ... More Info


CSAA Board and Staff | Central Station Alarm Association

csaaintl.org [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661 dy@ProtectionOne.com


Don ...

www.csaaintl.org [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661 Fax: 630-613-7903


Protection 1 Security System Executive Team

www.protection1.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


"Our first goal was to deliver ...

www.itnews.com [cached]

"Our first goal was to deliver actionable data to employees in a much shorter period of time than they had been used to," says Donald Young, CIO, Protection 1. The second goal "was to be transparent with our customers, [by creating] Web portals that our customers [could] use to help themselves. And the third [goal was] to improve the customer experience in our call center - and help operators reduce their average handle time."

Improving customer service in the contact center
The contact center issues were relatively easy, or straightforward, to fix, says Young.
...
"All of our [customer] data comes from essentially MASterMind or Avaya," Young says.
...
"Our first-call resolution, which is a very important metric for us, improved substantially," says Young.
...
"We wanted customers to see the value that they were getting from us," says Young.

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