Donald Young, Chief Information Officer, Protection One , Inc.

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Donald Young

Chief Information Officer

Protection One , Inc.

Direct Phone: (630) ***-****       

Email: d***@***.com

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Protection One , Inc.

4321 W Sam Houston Pkwy N, Suite 170

Houston, Texas 77043

United States

Company Description

About Protection One: Protection One is one of the largest vertically integrated national providers of sales, installation, monitoring, and maintenance of electronic security systems to homes and businesses and has been recognized as one of "America's Mos ... more

Find other employees at this company (971)

Background Information

Employment History

Chief Information Officer

HSM GmbH + Co

Chief Information Officer

ADT Security Services , Inc.

Chief Information Officer


Computer Programmer Analyst

the United States Air Force

Chief Information and Operating Officer

Protection 1 Inc

Senior Product Engineer

The Stanley Works Inc

Director of Operations

Security Sales & Integration


Board Member
Central Station Alarm Association

Board Member
Partnership for Priority Video Alarm Response

Honeywell International Inc

Web References (72 Total References)

CSAA Board and Staff | Central Station Alarm Association [cached]

Don Young Treasurer: ADT

5-16-16 NESA Monitor | NESA [cached]

ADT Appoints Donald Young CIO After Merger 5.9.16 - Wall Street Journal - Most recently he was Protection 1 Alarm Monitoring Inc.'s chief operation officer, chief information officer and senior vice president since June 2010. He joined ... More Info

Don ... [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661 Fax: 630-613-7903

Protection 1 Security System Executive Team [cached]

Don Young, Chief Information Officer

Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.

"Our first goal was to deliver ... [cached]

"Our first goal was to deliver actionable data to employees in a much shorter period of time than they had been used to," says Donald Young, CIO, Protection 1. The second goal "was to be transparent with our customers, [by creating] Web portals that our customers [could] use to help themselves. And the third [goal was] to improve the customer experience in our call center - and help operators reduce their average handle time."

Improving customer service in the contact center
The contact center issues were relatively easy, or straightforward, to fix, says Young.
"All of our [customer] data comes from essentially MASterMind or Avaya," Young says.
"Our first-call resolution, which is a very important metric for us, improved substantially," says Young.
"We wanted customers to see the value that they were getting from us," says Young.

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