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Donald Young, Chief Information Officer, Protection One , Inc.

Last Update

2016-06-22T00:00:00.000Z

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Donald Young M.

Chief Information Officer

Protection One , Inc.

Direct Phone: (630) ***-****       

Email: d***@***.com

Protection One , Inc.

1035 N. 3Rd St. Suite 101

Lawrence, Kansas 66044

United States

Company Description

Founded in 1988, Protection One is one of the largest providers of monitored security systems and serves over one million residential and commercial subscribers nationwide. Our 2300 professionals serve customers from more than 64 branch offices and three ... more

Find other employees at this company (1,011)

Background Information

Employment History

Chief Information Officer

ADT Security Services , Inc.

Chief Information Officer

SecurityLink

Director of Operations

Security Sales & Integration

Product Design Engineer

Stanley Vidmar

President

Partnership for Priority Video Alarm Response

Computer Programmer Analyst

Pro 1

Chief Information Officer

HSM GmbH + Co

Chief Information Officer

ASG Security Company

Affiliations

Board Member
Central Station Alarm Association

Web References (108 Total References)


Protection 1 Security System Executive Team

www.protection1.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


Our Protection 1 Security System Executive Team | Protection 1

www.protection1.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


Protection 1: Customized Home and Business Security & Monitoring Systems

www.protectionone.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


"Our first goal was to deliver ...

www.itnews.com [cached]

"Our first goal was to deliver actionable data to employees in a much shorter period of time than they had been used to," says Donald Young, CIO, Protection 1. The second goal "was to be transparent with our customers, [by creating] Web portals that our customers [could] use to help themselves. And the third [goal was] to improve the customer experience in our call center - and help operators reduce their average handle time."

Improving customer service in the contact center
The contact center issues were relatively easy, or straightforward, to fix, says Young.
...
"All of our [customer] data comes from essentially MASterMind or Avaya," Young says.
...
"Our first-call resolution, which is a very important metric for us, improved substantially," says Young.
...
"We wanted customers to see the value that they were getting from us," says Young.


New CIO appointments, spring 2016 edition | CIO

www.cio.com [cached]

Donald Young was appointed CIO of home security company ADT. Young was most recently CIO and COO for Protection1.

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