Donald Young, Chief Information Officer, Protection One , Inc.

Last Update

2016-10-19T00:00:00.000Z

This profile was last updated on and contains information from public web pages and contributions from the ZoomInfo Community. User Verified.

Wrong Donald Young?

Donald Young

Chief Information Officer

Protection One , Inc.

Direct Phone: (630) ***-****       

Email: d***@***.com

Get ZoomInfo Grow

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Grow at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Protection One , Inc.

1035 N. 3Rd St. Suite 101

Lawrence, Kansas 66044

United States

Company Description

About Protection One: Protection One is one of the largest vertically integrated national providers of sales, installation, monitoring, and maintenance of electronic security systems to homes and businesses and has been recognized as one of "America's Mos ... more

Find other employees at this company (1,005)

Background Information

Employment History

Chief Information and Operating Officer

Protection 1 Inc

Chief Information Officer

HSM

Chief Information Officer

The Stanley Works Inc

Vice President of Information Technology

ADT

Chief Information Officer and Co-Founder

ASG Security Company

Director of Operations

Security Sales & Integration

Director of Information Technology

SecurityLink

Computer Programmer Analyst

the United States Air Force

Chief Information Officer

Honeywell International Inc

Affiliations

Board Member
Central Station Alarm Association

Web References (118 Total References)


CSAA Board and Staff | Central Station Alarm Association

csaaintl.org [cached]

Don Young Protection One 1267 Windham Parkway Romeoville, IL 60446 630-410-0661 dy@ProtectionOne.com


"Our first goal was to deliver ...

www.itnews.com [cached]

"Our first goal was to deliver actionable data to employees in a much shorter period of time than they had been used to," says Donald Young, CIO, Protection 1. The second goal "was to be transparent with our customers, [by creating] Web portals that our customers [could] use to help themselves. And the third [goal was] to improve the customer experience in our call center - and help operators reduce their average handle time."

Improving customer service in the contact center
The contact center issues were relatively easy, or straightforward, to fix, says Young.
...
"All of our [customer] data comes from essentially MASterMind or Avaya," Young says.
...
"Our first-call resolution, which is a very important metric for us, improved substantially," says Young.
...
"We wanted customers to see the value that they were getting from us," says Young.


Protection 1 Security System Executive Team

www.protection1.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


Our Protection 1 Security System Executive Team | Protection 1

www.protection1.com [cached]

Don Young, Chief Information Officer

...
Don Young
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.


New CIO appointments, spring 2016 edition | CIO

www.cio.com [cached]

Donald Young was appointed CIO of home security company ADT. Young was most recently CIO and COO for Protection1.

Similar Profiles

Other People with this Name

Other people with the name Young

Joe Young
Compass Housing Services Co Ltd

Scott Young
Retailworld Resourcing

Brett Young
Qube Holdings Limited

Simon Young
Stealth Bikes Australia - Suppliers of Custom Frames and Builds

Dylan Young
Coretex Limited

City Directory Icon

Browse ZoomInfo's Business Contact Directory by City

People Directory Icon

Browse ZoomInfo's
Business People Directory

Company Directory Icon

Browse ZoomInfo's
Advanced Company Directory