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Wrong Dianne Durkin?

Dianne M. Durkin

President and Founder

Loyalty Factor LLC

Direct Phone: (603) ***-****direct phone

Email: d***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Loyalty Factor LLC

70 East Street

Methuen, Massachusetts,01844

United States

Company Description

Loyalty Factor, LLC., is a globally recognized consulting and training firm that develops customized programs to increase corporate productivity and profitability Loyalty Factor has provided consulting and training services at such companies as IKEA Internatio... more.

Find other employees at this company (5)

Background Information

Employment History

Keynote Speaker, Customer Service Training, Leadership Management Professor

Plymouth State University


Adjunct Professor

University of Massachusetts


Affiliations

The Commonwealth Institute

Member


SOCAP New England Chapter

Board Member


Women's Business Enterprise National Council

Member


Dianne Durkin

Founder


Rivier College

Advisory Board


Education

MBA Program

Daniel Webster College


MBA Program

Plymouth State University


Master's Degree

Mathematics

Duquesne University


Masters Degree

Mathematics fromDuquesne University

Rivier College


Web References(187 Total References)


The Ithaca Journal - Businesses seek to bridge generation gaps in management | In The News

www.loyaltyfactor.com [cached]

Dianne Durkin, president of Loyalty Factor in Portsmouth, N.H., said that contrary to the OfficeTeam survey findings, she's hearing that tension between Generation X bosses overseeing baby boomer workers is "causing tons of conflict."
"We're getting into the X-ers now who are in their mid-30s who are being promoted, so we're getting older workers working for the younger people," said Durkin, who has been researching the topic for the past six years. She said baby boomers are "workaholics" who define themselves by their work and performance, and want to be appreciated for their time and effort. Gen-Xers, Durkin said, want more of a work-life balance, are unafraid of questioning authority and crave instant feedback. "The best way to work together is to communicate to one another and learn from one another," she said.


Find HR-Talent-Management Experts - ExpertFile

expertfile.com [cached]

Dianne Durkin
President & CEO Loyalty Factor


New Hampshire Business Review - Is a severe labor shortage in the cards? | In The News

www.loyaltyfactor.com [cached]

Dianne Durkin, president of the Portsmouth training and consulting firm Loyalty Factor, already sees of the labor shortage: "Specialized information technology and biotechnology fields continue to be difficult positions to fill.
According to Durkin, colleges and universities appear to be out of synch with employers, which could contribute to a labor shortage. "The skills students are learning now don't meet job needs," said Durkin. "Leadership skills, decision-making skills, customer relations. According to Durkin many of the companies she speaks with are not hiring, not so much because there are not enough workers, but because they can't afford to pay them. "They are focused on profit margins," she said. Where Durkin and Cappelli do find room for agreement is in labor shortages in nursing and in lower-wage positions. "In the medical field, nursing in particular, they can't find people," said Durkin. While not as severe as the nursing shortage, service industry employers are already finding it hard to attract workers, according to Durkin. "I have anecdotes from McDonald's. They can't find people. People say they do not want the 'menial' jobs," she said. To fill these positions, Durkin said that employers are "looking at non-English-speaking workers." Durkin and Gittell point to better education, and all three suggested better hiring practices. Durkin and Gittell both said they would like to see more partnerships between education and employers. Durkin said employers also need to get creative in their staffing. For instance, "many baby boomers would like to work part time or work flexible hours as consultants," she said. Durkin said companies need to place more emphasis on retaining their older workers. "They have the skill sets a company needs, especially those business contacts and relationships," she said.


www.loyaltyandretention.com

Dianne Durkin, our Founder and President, was privileged to also speak at the 80,000 attendee Dreamforce Conference.
Her presentation comments will be the highlight of our next Info Exchange. Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com


www.loyaltyandretention.com

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses.
Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and many smaller businesses. Dianne's proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization's profits, productivity and people. www.loyaltyfactor.com


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