Dena Macomber, communications director for the Lee County Sheriff's Office, said the mapping software its dispatchers use is updated every few months.
When a person taking an emergency call gets the street name, they input it into the computer, which comes up with a list of possible matches, she
said.The street number helps eliminate the wrong ones, she
said.The dispatcher also keeps talking to the caller, asking which part of the county they are in and getting more specifics about their location.
To ease confusion on deputies getting the call, the dispatcher will list each address's cross street.
Twenty-seven years ago, when Macomber
started working in dispatch, things weren't that easy, she
added, there were fewer streets to keep straight.
"Back then, you just knew the area," she