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Wrong Deborah Norton?

Ms. Deborah Norton A.

Chief Information Officer

Harvard Pilgrim Health Care Inc

Direct Phone: (617) ***-****       

Email: d***@***.org

Harvard Pilgrim Health Care Inc

93 Worcester Street Suite 100

Wellesley, Massachusetts 02481

United States

Company Description

Harvard Pilgrim provides health care coverage in Massachusetts and Maine and is the parent company of Harvard Pilgrim Health Care of New England, which serves Vermont and New Hampshire and the HPHC Insurance Company. We offer a variety of plan choices, in... more

Find other employees at this company (1,296)

Background Information

Employment History

Vice President of Management Information Systems
Newton-Wellesley Hospital


Board Member
ARC Massachusetts

Board Member
The Managed Care Executive Group


BS degree

University of Massachusetts


University of California at Berkeley


University of California at Berkeley. She

undergraduate degree

University of Massachusetts

Web References (35 Total References)

As a claims shop, Harvard ...

iireporter.com [cached]

As a claims shop, Harvard Pilgrim had "nowhere to go but down," according to Deborah Norton, CIO and Senior Vice President for Operations of the Wellesley, MA-based health services company that processes millions of medical benefit claims annually.

Deborah Norton, CIO and Senior Vice President for Operations, Harvard Pilgrim.
Deborah Norton, CIO and Senior Vice President for Operations, Harvard Pilgrim.
Harvard Pilgrim's IT team spent one year planning and seven years in strategic implementation, according to Norton.
However, says Norton, "When we started down this path, we were like a merry band of warriors, and we were going to stick it out."
Many areas of the company, including member services report directly to Norton.
The main goal of the transformation was to replace Harvard Pilgrim's legacy AMISYS core operating system with a component enabled service-oriented architecture-based solution that would, as Norton explains:
"The idea was to avoid any blackout period, allow the business to continue to bring new products and solutions to market-and that the burden of transformation didn't suck the life out of the company," Norton elaborates.
The essential components to be implemented within the transformation plan included an enrollment solution, a benefit and claims adjudication engine, network data management, claims pricing as a separate engine, CRM, revenue management and billing, and a capitation engine, according to Norton.
According to Norton, the team had to "put the pieces of the puzzle together" and develop a migration strategy for moving 850k members from one IT environment to another. The solution was to develop a very specific migration schedule where the team considered the requirements of each aspect of the book of business, and then engaged in an orchestration exercise to make sure that the components would be ready to support those specialized requirements, she relates.
To give an example of how some of those complex challenges were handled, Norton explains, "the Access America products use a different network than our traditional HMO products.
"We know we're much more flexible and can get to market easier now," Norton says.
From Norton, "I would say not only do we have component based flexibility, but now through an additional year's effort, we're on the most modern offering that Oracle has available relative to the Oracle E-Business Suite."
"Oracle Health Insurance Components and the Oracle team have really enabled us to achieve our mission and reach our business goals," Norton adds.

BrightStar Partners, Inc - IBM Cognos Professional Services, Training, and Support

www.brightstarpartners.com [cached]

Deborah Norton, CIO, Harvard Pilgrim Health Care

Board of Directors

www.arcmass.org [cached]

Deborah Norton Chief Information Officer

Deborah Norton - Treasurer
Deborah Norton is the Chief Information Officer, Harvard Pilgrim Health Care. 
Deborah was appointed CIO for Harvard Pilgrim in January 2002, and was given additional responsibilities for Operations in September 2005.  Her responsibilities include the 5-year IT Strategic Plan, and she also oversees Harvard Pilgrim's long-term information technology and claims-services outsourcing agreement with Dell Services.
In her prior role as Vice President of Corporate Information Management, Norton spearheaded a complete revamping of Harvard Pilgrim's information architecture and reporting capabilities, which is key to the successful relationship between Harvard Pilgrim and its constituents.
Before joining Harvard Pilgrim, Norton served as Vice President of Quality Improvement and Risk Management at Newton-Wellesley Hospital and prior to that she managed their Hospital Information Systems.  Deborah received a BS degree from the University of Massachusetts at Amherst and an MBA from the University of California at Berkeley.  She and her husband live in Brookline and they have two children

Oracle: Industry Connect: Global Business Units: Finance: Breakout Sessions

www.oracleindustryconnect.com [cached]

Deborah Norton, CIO, Harvard Pilgrim Health Care

In this presentation, HPHC CIO Deborah Norton describes the business and technology strategies used to ensure that HPHC will be successful in a multistate environment, operating several business models simultaneously. She discusses using mandates as opportunities, the role of collaboration, transitioning from a traditional waterfall environment to an agile delivery model, creating flexible architectures including service-oriented architecture, and partnering with strategic vendors interested in HPHC's success.

Oracle: Industry Connect: Global Business Units: Finance: Agenda

www.oracleindustryconnect.com [cached]

Deborah Norton, CIO, Harvard Pilgrim Health Care

Debra Norton CIO Harvard Pilgrim

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