Deborah Norton - TreasurerDeborah Norton is the Chief Information Officer, Harvard Pilgrim Health Care. Deborah was appointed CIO for Harvard Pilgrim in January 2002, and was given additional responsibilities for Operations in September 2005. Her responsibilities include the 5-year IT Strategic Plan, and she also oversees Harvard Pilgrim's long-term information technology and claims-services outsourcing agreement with Dell Services.In her prior role as Vice President of Corporate Information Management, Norton spearheaded a complete revamping of Harvard Pilgrim's information architecture and reporting capabilities, which is key to the successful relationship between Harvard Pilgrim and its constituents.Before joining Harvard Pilgrim, Norton served as Vice President of Quality Improvement and Risk Management at Newton-Wellesley Hospital and prior to that she managed their Hospital Information Systems. Deborah received a BS degree from the University of Massachusetts at Amherst and an MBA from the University of California at Berkeley. She and her husband live in Brookline and they have two children
In this presentation, HPHC CIO Deborah Norton describes the business and technology strategies used to ensure that HPHC will be successful in a multistate environment, operating several business models simultaneously.She discusses using mandates as opportunities, the role of collaboration, transitioning from a traditional waterfall environment to an agile delivery model, creating flexible architectures including service-oriented architecture, and partnering with strategic vendors interested in HPHC's success.
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