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Cox's cable chief for most of the 1980s, David VanValkenburg continues to be involved with the industry as a consultant.Daughter Enid is marking her 10th anniversary with Scientific-Atlanta.She's project manager for the company's subscriber networks division, responsible for setting software parameters on digital set-top boxes with DVR functionality.
David Van Valkenburg of MediaOne believes that the key to achieving successful integration and development of bundled services lies in a "customer-centric, full-service offering," because "only highly satisfied customers become a pre-emptive barrier to other competitors."He cites his personal wall-breaking experiences and outlines the five psychological and organizational walls that stand between a CEO's vision and the customer's experience.
Rocky Mountain News: Business
Other candidates for the CEO position include Devin Allen, CEO of R&A Management; and David Van Valkenburg, formerly of MediaOne and Cox, Multichannel News said, quoting sources.