"We have very low turnover here," said David Raden, chief technology officer for AVS, who holds the honor of being the third employee hired.
The AVS process involves, as Raden
explained, getting to know the customer and what they need, not just what they think they want, then nurturing that relationship from the design process through the building stage, and then following through with maintenance for the lifetime of the system.Everything from concept, design, integration, test, installation, and life cycle maintenance is done in-house.This focus on being able to conceive, design, and build the entire project from the walls-in puts AVS
in a unique position in the industry.
"We really take the beginning-to-end process seriously," said Raden
"We've identified the need for access to places you can't go without clearances," explained Raden
, "so we've pursued people with high-level security clearances when building up the staff."
Since the terrorist attacks of September 11, there's been heightened focus on the being able to communicate, respond, and be ready for new disasters, leading to a greater amount of involvement for AVS
in places such as the National Military Command Center's Continuity
of Operations site, U.S Department of Homeland Security
, and the White House
."This heightened focus on communicating and sharing information has driven the government to invest more heavily in their infrastructure and their capabilities that had not been improved for years," said Raden
While working to enhance and streamline command centers and network operations for the military, AVS
continued, creates integrated AV systems solutions that allow people to easily collaborate and make decisions.
"It's beneficial because you don't need to double up on the equipment you're using," said Raden
Beyond the importance of gaining new clients, AVS
emphasizes customer satisfaction by following through and having a contact available after the completion of a project.With a dedicated project management staff, clients can be assured that their projects are on track, on budget, and that they've got a contact who is concerned solely with their needs, and not working on sales and marketing at the same time."Our strength is our people.We take the project management portion of the business very seriously, as a way to make any job we do successful," Raden