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2017-02-16T00:00:00.000Z

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David Mora

Senior Manager Information Technology Support Services

Randstad

Direct Phone: (678) ***-****       

Email: d***@***.com

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Randstad

Diemermere 25

Diemen, North Holland 1112

Netherlands

Company Description

Randstad specializes in solutions in the field of flexible work and human resources services. Their services range from regular temporary staffing and permanent placements to Inhouse Services, Professionals, Search & Selection, outplacement, and HR Soluti ... more

Find other employees at this company (42,250)

Background Information

Web References (5 Total References)


HEATwave 2015 Brings Leading Trends in Service Management and Unified Endpoint Management to the Forefront | www.frontrange.com

frontrange.com.au [cached]

ยท David Mora, Sr. Manager IT Support - Randstad


"Our end users expect their service ...

www.softwaremag.com [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization." "Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


FrontRange Customers Leveraging Voice-Enabled Service Management to Improve Customer Satisfaction and Accelerate Time-to-Incident Resolution

frontrange.com.au [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


"Our end users expect their service ...

callcenterinfo.tmcnet.com [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora,Manager, Randstad IT Help Desk.

...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


Blog | HEAT Software

frontrange.com.au [cached]

This time I spoke with David Mora and Kevin Scott of Randstad US about their selection of management services offered by FrontRange.

...
We're David Mora, Helpdesk Manager and Kevin Scott, Director Technical Support, of Randstad US, a wholly owned subsidiary of Randstad Holding nv, a $22.0 billion global provider of HR services.

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