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2016-03-23T00:00:00.000Z

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David Mora

Information Technology Manager

Randstad

Direct Phone: (866) ***-****       

Email: d***@***.com

Randstad

One Overton Park, 3625 Cumberland Blvd, Suite 600

Atlanta, Georgia 30339

United States

Company Description

Randstad Human Resources is a nationwide leader in human resources staffing and is part of the international Randstad organization, the second-largest HR services provider in the world. We connect leading human resources professionals with the organizatio ... more

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Background Information

Web References (15 Total References)


· David Mora, Sr. Manager IT ...

frontrange.com.au [cached]

· David Mora, Sr. Manager IT Support - Randstad


"Our end users expect their service ...

www.softwaremag.com [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization." "Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


FrontRange Customers Leveraging Voice-Enabled Service Management to Improve Customer Satisfaction and Accelerate Time-to-Incident Resolution

frontrange.com.au [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


"Our end users expect their service ...

www.softwaremag.com [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization." "Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.


FrontRange Customers Leveraging Voice-Enabled Service Management to Improve Customer Satisfaction and Accelerate Time-to-Incident Resolution

www.frontrange.com [cached]

"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.

...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.

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