Share This Profile
Share this profile on Facebook.
Link to this profile on LinkedIn.
Tweet this profile on Twitter.
Email a link to this profile.
See other services through which you can share this profile.
This profile was last updated on 7/17/14  and contains information from public web pages and contributions from the ZoomInfo community.

Information Technology Manager

Randstad
2015 South Park Place
Atlanta, Georgia 30339
United States

Company Description: Randstad Technologies has been connecting top companies around the globe with the expert talent that drives their success since 1984. Working to ensure that the...   more
Background

Employment History

Web References
FrontRange Customers Leveraging Voice-Enabled Service Management to Improve Customer Satisfaction and Accelerate Time-to-Incident Resolution
frontrange.com.au, 12 Nov 2013 [cached]
"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.
...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.
"Our end users expect their service ...
callcenterinfo.tmcnet.com, 12 Nov 2013 [cached]
"Our end users expect their service calls to be handled at their convenience," said David Mora,Manager, Randstad IT Help Desk.
...
"One of the key advantages of HEAT's integrated voice capabilities is that it keeps our service desk agents highly accountable since calls can be recorded and monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization."
"Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.
"Our end users expect their service ...
www.softwaremag.com, 12 Nov 2013 [cached]
"Our end users expect their service calls to be handled at their convenience," said David Mora, Manager, Randstad IT Help Desk.
...
monitored by supervisors to improve agent performance," said Mora. "In addition, we can learn how to improve service quality by studying agent/client interactions and implementing this knowledge in future training programs. It's a powerful tool for increasing the value and efficiency of our service desk throughout the organization." "Our organizational productivity hinges on the effectiveness of our service management teams who play a vital role in optimizing the efficiency of our workforce," said Mora.
This time I spoke with David ...
frontrange.com.au, 27 Aug 2014 [cached]
This time I spoke with David Mora and Kevin Scott of Randstad US about their selection of management services offered by FrontRange.
...
We're David Mora, Helpdesk Manager and Kevin Scott, Director Technical Support, of Randstad US, a wholly owned subsidiary of Randstad Holding nv, a $22.0 billion global provider of HR services.
Other People with the name "Mora":
Other ZoomInfo Searches
Accelerate your business with the industry's most comprehensive profiles on business people and companies.
Find business contacts by city, industry and title. Our B2B directory has just-verified and in-depth profiles, plus the market's top tools for searching, targeting and tracking.
Atlanta | Boston | Chicago | Houston | Los Angeles | New York
Browse ZoomInfo's business people directory. Our professional profiles include verified contact information, biography, work history, affiliations and more.
Browse ZoomInfo's company directory. Our company profiles include corporate background information, detailed descriptions, and links to comprehensive employee profiles with verified contact information.
zirhbt201304