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2015-10-18T00:00:00.000Z

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Wrong David Hsiao?

David Hsiao W.

Head of Operational Development, DUIP

Ericsson

Ericsson

Background Information

Employment History

Director, Metrics Strategy and Benchmarking COE
Cisco Systems Inc

Alliance Ambassador, Customer and Quality Analytics
SAS Institute Inc

Affiliations

Executive Board Member
American Society for Quality

Executive Board Member
QuEST Forum

Web References (42 Total References)


SSQA Speakers - Silicon Valley Software Quality Association

www.ssqa-sv.org [cached]

David Hsiao Director, Metrics Strategy and Benchmarking COE, Cisco Systems

...
Speaker: David Hsiao (Director, Metrics Strategy and Benchmarking COE, Cisco Systems) The Cisco IOSĀ® operating system software runs on nearly all of Cisco's routers, switches, and signal aggregation devices. David Hsiao led the Software Success Engineering team that defined, measured, analyzed, improved, and controlled quality initiatives to improve Customer satisfaction with Cisco IOSĀ® software. David has recently assumed the new responsibilities with Cisco's Corporate Quality department, heading up their metrics strategy and benchmarking center of excellence. Before joining Cisco, David served as Assistant VP of Quality at SAIC / Telcordia, Director of Process Leadership at AT&T (GRC International), improved quality management systems at Telcordia, Global One, US West, Network Solutions, State Farm, and designed / delivered information systems for Boeing, Ford, and the US government.


TDWI The Data Warehousing Institute | Techlaborate

www.techlaborate.com [cached]

"Our annual customer satisfaction survey measures customer perception of Cisco's performance on all aspects of doing business with us," says David Hsiao, director of quality data infrastructure at Cisco Systems.


All Audio Report Podcasts -- TDWI - The Data Warehousing Institute

tdwi.org [cached]

David Hsiao of Cisco Systems explains what metrics should be important to BI professionals, and how to select the right key performance indicators -- the subject of his keynote at TDWI's World Conference in Las Vegas.


David Hsiao of Cisco ...

tdwi.org [cached]

David Hsiao of Cisco Systems explains what metrics should be important to BI professionals, and how to select the right key performance indicators -- the subject of his keynote at TDWI's World Conference in Las Vegas.


SixSigmaZone.com - Free Presentations

www.sixsigmazone.com [cached]

21-page presentation shows how to maximise Process Excellence, Customer Satisfaction and Loyalty, by David Hsiao Director of Corporate Quality Metrics & Benchmarking at CISCO...

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