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TSYS Opens New Multi-Media Contact Centre in UK
"We are very pleased to expand our customer care and servicing footprint in the UK in support of our existing and future TSYS clients," said David Figgat, group executive for TSYS Managed Services.
TSYS - In the News - TSYS Merges Servicing Operations
David Figgat, a veteran contact-center leader, has been named group executive of TSYS Managed Services, reporting to William A. Pruett, senior executive vice president for client services at TSYS.
Mr. Figgat was previously the executive vice president of merchant services at Vital.
"TSYS Managed Services has several simple goals," Mr. Figgat
TSYS Acquiring Solutions Executives
David Figgat, Group Executive, TSYS Managed Services
...David Figgat Group Executive, TSYS Managed ServicesDavid Figgat
is responsible for new line of business that will unify contact center, customer service and business process outsourcing (BPO) operations across all TSYS companies, including Vital
will be focused on optimizing the quality, productivity and profitability of TSYS Managed Services
.Prior to his new role as Group Executive, Figgat was responsible for Merchant Services at Vital.Figgat
is an accomplished leader in contact and information technology center management outsourcing, partnership/alliance building, and business development.Prior to Vital, Figgat was responsible for structuring, launching, ongoing operations, business development and executive representation relating to the world's leading customer care solution outsourcer - TeleTech and its joint venture with Bharti Enterprises in India.He
is also responsible for the restructuring, ongoing operations, and business development relating to TeleTech's
Philippines-based operations.Figgat was also managing director for Global CallCenter Solutions, Inc. where he launched an international business process outsourcing (BPO) consulting business that managed technical and customer support, customer acquisition and back-office processing programs with multiple vendors in India.Figgat holds a Bachelors of Science degree in finance from Brigham Young University and earned a master's degree in business administration from the University of Utah.
TSYS Thought Leadership: David Figgat
In February of 2011, we sat down with David Figgat, Group Executive of TSYS Managed Services, who spoke to us about collections and outsourced solutions in a changing global landscape.
Group Executive of TSYS Managed Services
David Figgat joined TSYS in 2003 and manages all contact center operations and initiatives for TSYS and TSYS affiliates worldwide.
David holds a Bachelors of Science degree in Finance from Brigham Young University and earned a master's degree in Business Administration from the University of Utah.
is married and has three children.
He is an avid cyclist and hiker.
has climbed Mt Kilimanjaro, Nebo and Acancogua.
TSYS to Open New Financial Services Support Center in Canada
"We are very pleased to expand our customer care and servicing footprint into Canada in support of our existing and future TSYS clients," said David Figgat, group executive for TSYS Managed Services.