David Dang, SVP of information technology at the $440 million, 50,000-member PrimeWay Federal Credit Union in Houston, said the cooperative wants to focus on three areas in 2015.
"The first area is mobile," he
The credit union has been running the Corelation KeyStone core processing platform for the past two years.
said while PrimeWay
has a mobile presence now, he
wants to expand it.
The credit union will also add mobile remote deposit capture by the end of 2014.
"Our goal is to have all the functionality currently available in our online banking platform available through mobile," he
The credit union currently uses Digital Insight for both online banking and mobile.
wants to extend the mobile platform beyond the company's current capabilities.
"For example, account opening - we definitely want that as part of our mobile platform," We're even looking at delivering member service via mobile."
expects to be able to integrate all of these new features into the existing Digital Insight platform.
"The second area of priority is security.
We want to focus on security for both our members as well as internally here at PrimeWay
However, a well-designed layered approach to security will serve as a strong deterrent and encourage hackers to looks elsewhere, Dang
"The third area we're looking at in 2015 is video.
How do we utilize video to remotely serve members?
I believe that's the future of member service."
To that end, PrimeWay
is exploring the possibility of migrating to a video-enabled call center, thereby creating a more personal, face-to-face experience for members, Dang