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David Cushing

Vice President

SHN

HQ Phone:  (415) 551-2075

Direct Phone: (415) ***-****direct phone

Email: d***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

SHN

1182 Market Street Suite 200

San Francisco, California,94102

United States

Company Description

SHN is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experiences to San Francisco's premier venues. SHN presents current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one...more

Background Information

Employment History

House Manager

Golden Gate Theatre


E-Commerce, Fundraising and Patron Management Partner

Marin Theatre Company


Web References(19 Total References)


About SHN

www.shnsf.com [cached]

David Cushing
VP, Ticketing As Vice President, Ticketing, David oversees SHN Audience Services. SHN Audience Services, launched in 2010, was a result of David's vision to bring all ticketing operations for SHN back in-house. He spear-headed the entire project including the RFP process, designing the Call Center space and operations. During his tenure with SHN, David has worked in all areas of ticketing-moving from processing telephone orders, to box office sales, and then subscription fulfillment. In 1998, he transitioned to theatre operations and became House Manager for the Golden Gate Theatre. This position gave him a full view of day-to-day, internal and external activities, and a valued perspective on the theater patron. This diverse experience at SHN affords David a fresh point of view to his challenging role as VP, Ticketing.


customer experience Archives - AudienceView

audienceview.com [cached]

One-on-One: David Cushing, VP - Ticketing at SHN
Based in San Francisco, Shorenstein Hays Nederlander (SHN) is a market-leading theatrical entertainment organization that brought its ticketing operations and e-commerce in-house when it moved to AudienceView in 2010. Since then, David Cushing... January 30, 2015 https://audienceview.com/wp-content/uploads/2014/09/738x308_all3marquees.jpg 308 738 Christine Payne https://audienceview.com/wp-content/uploads/2016/01/audienceview-logo-204x26.svg Christine Payne2015-01-30 09:00:132016-03-01 15:14:52One-on-One: David Cushing, VP - Ticketing at SHN AudienceView Logo


www.audienceview.com

You are here:Home/Blog/One-on-One: David Cushing, VP - Ticketing at SHN
738x308_all3marquees One-on-One: David Cushing, VP - Ticketing at SHN David Cushing, VP of Ticketing, SHN David Cushing, VP of Ticketing, SHN Based in San Francisco, Shorenstein Hays Nederlander (SHN) is a market-leading theatrical entertainment organization that brought its ticketing operations and e-commerce in-house when it moved to AudienceView in 2010. Since then, David Cushing and his team have had complete control over pricing strategy, fees and all related revenue sources. We spoke with David to get some insight into the difference this control has made for SHN and how it aligns with their organizational goals. AV:When SHN moved to AudienceView, one of the main drivers was to be able to control your pricing strategy and structure. What made SHN decide to take control? David: One of the main drivers was to get everything back in-house, under our own control, across the board and that included our customers. David: We liked the product. David: First, we establish what SHN needs to support its operation. David: For a long time, with the airline industry too, fees were add-ons. David: I think it's great, I do think it will happen. David: Ten years ago, as a small company, it would not have been financially possible to bring our ticketing operations and service back in-house because of the mainframe that you needed just to just have a ticketing system work. David: Absolutely!


www.cshprod.com

David Cushing
David Cushing VP, Ticketing As Vice President, Ticketing, David oversees SHN Audience Services. SHN Audience Services, launched in 2010, was a result of David's vision to bring all ticketing operations for SHN back in-house. He spear-headed the entire project including the RFP process, designing the Call Center space and operations. During his tenure with SHN, David has worked in all areas of ticketing-moving from processing telephone orders, to box office sales, and then subscription fulfillment. In 1998, he transitioned to theatre operations and became House Manager for the Golden Gate Theatre. This position gave him a full view of day-to-day, internal and external activities, and a valued perspective on the theater patron. This diverse experience at SHN affords David a fresh point of view to his challenging role as VP, Ticketing.


www.bestofbroadway-sf.com

David CushingDavid CushingDuring his tenure with SHN, David has worked in all areas of ticketing-moving from processing telephone orders, to box office sales, and then subscription fulfillment.In 1998, he transitioned to theatre operations and became House Manager for the Golden Gate Theatre.This position gave him a full view of day-to-day, internal and external activities, and a valued perspective on the theater patron.After four years, he was named Director of Ticketing, bringing a fresh point of view to this challenging role.Today, he balances the intricacies of ticket sales and subscription with the demands of managing 20 staff members to ensure that the ticketing process is flawless.


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