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Downtown BMW in Toronto, Ontario - Downtown BMW time/hours of operation and the staff who can best answer assist you.
Dealers can also opt into a real-time portal that allows customers to book service appointments online, freeing up time and phonelines for service advisors and reception desks.
The system also benefits customers, as they're able to track the progress of the service appointment and better gauge when their vehicle service will be completed.
"We very much believe in innovation and technology and for customers to have the accessibility they want and need at their fingertips," says Martino.
Screens can be further individualized by displaying sales and service promotions, and local news and weather reports.
Some dealerships, such as Toronto's Roadsport Honda, pictured right, even create large screen 'walls' to get their message across.
"For one, it creates the visualization that there's always media going on in our store," says Martino.
"There's definitely a different kind of energy in the dealership now."
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