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believes in selling cars.
"When you buy a car from us you deal with one person the whole time," said Jachter
"We have the best possible price written right on the sticker, and all the information is transparent.
Everything we know, you know."
That kind of clarity is something Jachter
has learned over three decades.
An Albuquerque, N.M., native, Jachter
career in 1981 by keeping the parking lot clean at Galpin Ford in Los Angeles.
applied for a sales position and was one of 10
people selected out of 450 applicants.
"I was just out of college at the time and had a baby at home," said Jachter
The family soon moved back to New Mexico, where Jachter worked in auto sales and management.
"I worked my way up the ladder, but there was something missing," says Jachter
, who had to get used to the "hand-off" tactics employed by most dealerships at that time -- policies that wore buyers down and squeezed them into a purchase.
"I wasn't having fun, and my customers weren't having fun, either," he
Then came the fateful day -- at a national auto dealers' convention in the late 1990s -- when he
met Bob Lanphere, Sr.
The two hit it off right away.
came to work
ran Lanphere's Honda, Kia and Infinity stores for 10 years.
In 2008, Jachter
boss aside and pitched an idea for a new kind of dealership.
"I told Bob, I wanted to operate a place where we cut the transaction time in half for the customer, without any tricks or wasting their time," said Jachter
was through voicing his proposal, Lanphere said three words: "Let's do it.
And along the way, Jachter
proudly said employee turnover is 25 percent what it is at other Oregon dealerships.
"It's a fun place to do business," he
With more than 500 cars in its inventory, Wilsonville Toyota-Scion features 350 new model Toyota, 30 new Scion models and about 150 used autos.
The dealership's best seller is the Prius, whose electric-power generation system typically provides 50 miles to the gallon.
This year, Toyota
is coming out with an electric Rav-4 sport utility vehicle that should draw great interest from buyers.
And younger customers will continue to leave the lot driving the "sporty and reliable" Scion
To its general manager, it's no surprise the dealership has had great sales success.
One recent afternoon, Jachter
said, a husband and wife came in to buy a car, intending to trade in her
old auto in the process.
As it turned out, the couple purchased two cars that day.
Those kinds of stories aren't rare at Wilsonville Toyota-Scion
"There are a few families who have purchased four and five cars from us," Jachter