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Wrong Cynthia Swank?

Cynthia Karen Swank

Vice President

Lincoln Financial Group

HQ Phone:  (484) 583-1400

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Lincoln Financial Group

150 North Radnor Chester Road

Wayne, Pennsylvania,19087

United States

Company Description

Lincoln Financial Group is a diversified financial services organization headquartered in the Philadelphia region. With $150 billion as of September 30, 2010, Lincoln Financial Group has been serving the financial needs of customers since 1905. ...more

Background Information

Employment History

Senior Vice President

The Phoenix Companies , Inc.


Vice President

Association for Manufacturing Excellence


Web References(18 Total References)


www.eoportland.org

The keynote speakers include Matthew May, author of The Elegant Solution: Toyota's Formula for Mastering Innovation, Bill Schnettgoecke, VP of Lean+ at Boeing, and Cindy Swank, VP of Lean Solutions at Lincoln Financial Group.


www.leanuk.org [cached]

- Cynthia Karen Swank, Senior Vice President, The Phoenix Companies


www.ameconference.org [cached]

Cynthia Karen Swank , Vice President Cynthia Karen Swank , Vice President Cindy Swank pioneered the introduction of Lean Thinking at Jefferson Pilot Financial (now Lincoln Financial Group), a major US life insurance company.Cindy has held a variety of roles and is currently responsible for implementing lean thinking throughout the newly merged Lincoln.Cindy is Vice President of Business Development and Team Lean.In her previous post as Vice President of Finance, she led the redesign of the department and implemented leading-edge technology.She also created the Strategies, Operations and Systems team to champion technology initiatives for Customer Service and Finance.In 2000, she led the lean implementation efforts at JPF and created the Strategic Project Office.In October 2003, she published an article in the Harvard Business Review highlighting the benefits of lean in a service environment.She is a popular international speaker on implementing lean in a non-manufacturing environment with recent speaking engagements in the Netherlands and Australia.


www.leanuk.org [cached]

Cynthia Swank - Jefferson Pilot Financial, USA


www.lean.org

As lean progresses from clerical to more professional activities, workforce creativity often gets confused with value-creation, says Cynthia Swank, VP Lean Manufacturing and Strategic Project Office.
"More and more people will be facing the 'Burger King have it your way' approach," warns Swank. "We're doing business with large groups of agents, and they have a certain way they want to do business with us, and they demand we do business their way. So it's a real challenge for us how we manage that and still have a competitive advantage in terms of being a low-cost provider." Swank says JPF addresses customization in several ways, including use of "separate production lines" for custom business. Lean also has helped absorb customizations into processes without noteworthy increases in staff, she says, but there is a complexity unique to service companies: Unlike in the auto industry where a buyer may be willing to wait three weeks for a customized vehicle, service industries have no such luxury-customers want customization now. Swank says that in the past customer service might have said, "We don't need to be involved until the policy is rolled out," but when rollout occurs they would declare that they can't service the policy. "Having everyone involved often shows that if you do one or two things differently, you can streamline the whole process," says Swank. "We've put in a new workflow and imaging concept that deploys lean concepts, and we standardized the work of two different locations," says Swank.


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