Joins Phoenix to Lead Center for Transformation and Growth
Recognized industry expert in Lean principles
HARTFORD, Conn.--(BUSINESS WIRE)--Sept. 18, 2007--The Phoenix Companies, Inc. (NYSE: PNX) today announced that Cynthia K. Swank, a recognized expert on Lean, the management philosophy focused on operational effectiveness and customer value, has joined the company as senior vice president, Center for Transformation & Growth, a new position.
"We are thrilled that Cindy has joined our team to help us take Lean to the next level."
A sought-after speaker at industry conferences, Ms. Swank
is the author of "The Lean Service Machine," a widely cited article in the Harvard Business Review that chronicles one of the first successful implementations of Lean in a service organization.
The philosophy, which began on the Toyota assembly line, is traditionally used to improve processes in manufacturing companies.
Ms. Swank joins Phoenix from Lincoln Financial Group where she was vice president, Lean Solutions Team, responsible for the company's successful implementation of Lean.
She was also vice president, Shared Services/Information Technology Finance at Lincoln Financial, responsible for managing all finance and expense activities for customer service, claims, administrative services and information technology departments.
joined Jefferson Pilot, which merged with Lincoln Financial
in 2006, as vice president and controller in 1996.
She held a variety of roles at Jefferson Pilot that included developing the Information Technology strategic project office and managing a cross-functional business development project.
has been successful at adapting Lean to financial services companies because she begins with the philosophy that Lean should be used to help a business grow," said Mrs. Young.
Prior to joining Jefferson Pilot, Ms. Swank was vice president and controller for Acacia Mutual Life Insurance Co. in Washington, D.C. and earlier controller of the personal lines division of insurer USF&G Corp. in Baltimore.
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