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Wrong Cynthia Swank?

Cynthia Karen Swank

Vice President

Lincoln Financial Group

HQ Phone:  (484) 583-1400

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Lincoln Financial Group

150 North Radnor Chester Road

Wayne, Pennsylvania,19087

United States

Company Description

Lincoln Financial Group is a diversified financial services organization headquartered in the Philadelphia region. With $150 billion as of September 30, 2010, Lincoln Financial Group has been serving the financial needs of customers since 1905. ... more.

Find other employees at this company (11,309)

Background Information

Employment History

Vice President

AME Conference


Member, Team

The Phoenix Companies , Inc.


Web References(21 Total References)


biz.yahoo.com

Cynthia Swank Joins Phoenix to Lead Center for Transformation and GrowthHARTFORD, Conn.--(BUSINESS WIRE)--The Phoenix Companies, Inc. (NYSE: PNX - News) today announced that Cynthia K. Swank, a recognized expert on Lean, the management philosophy focused on operational effectiveness and customer value, has joined the company as senior vice president, Center for Transformation & Growth, a new position."We are thrilled that Cindy has joined our team to help us take Lean to the next level."A sought-after speaker at industry conferences, Ms. Swank is the author of "The Lean Service Machine," a widely cited article in the Harvard Business Review that chronicles one of the first successful implementations of Lean in a service organization.The philosophy, which began on the Toyota assembly line, is traditionally used to improve processes in manufacturing companies.Ms. Swank joins Phoenix from Lincoln Financial Group where she was vice president, Lean Solutions Team, responsible for the company's successful implementation of Lean.She was also vice president, Shared Services/Information Technology Finance at Lincoln Financial, responsible for managing all finance and expense activities for customer service, claims, administrative services and information technology departments.She joined Jefferson Pilot, which merged with Lincoln Financial in 2006, as vice president and controller in 1996.She held a variety of roles at Jefferson Pilot that included developing the Information Technology strategic project office and managing a cross-functional business development project."Cindy has been successful at adapting Lean to financial services companies because she begins with the philosophy that Lean should be used to help a business grow," said Mrs. Young.Prior to joining Jefferson Pilot, Ms. Swank was vice president and controller for Acacia Mutual Life Insurance Co. in Washington, D.C. and earlier controller of the personal lines division of insurer USF&G Corp. in Baltimore.Note to editors: For an electronic image of Ms. Swank, contact joe.fazzino@phoenixwm.comContact:The Phoenix Companies, Inc.


investor.phoenixwm.com [cached]

Cynthia Swank Joins Phoenix to Lead Center for Transformation and Growth
Recognized industry expert in Lean principles HARTFORD, Conn.--(BUSINESS WIRE)--Sept. 18, 2007--The Phoenix Companies, Inc. (NYSE: PNX) today announced that Cynthia K. Swank, a recognized expert on Lean, the management philosophy focused on operational effectiveness and customer value, has joined the company as senior vice president, Center for Transformation & Growth, a new position. "We are thrilled that Cindy has joined our team to help us take Lean to the next level." A sought-after speaker at industry conferences, Ms. Swank is the author of "The Lean Service Machine," a widely cited article in the Harvard Business Review that chronicles one of the first successful implementations of Lean in a service organization. The philosophy, which began on the Toyota assembly line, is traditionally used to improve processes in manufacturing companies. Ms. Swank joins Phoenix from Lincoln Financial Group where she was vice president, Lean Solutions Team, responsible for the company's successful implementation of Lean. She was also vice president, Shared Services/Information Technology Finance at Lincoln Financial, responsible for managing all finance and expense activities for customer service, claims, administrative services and information technology departments. She joined Jefferson Pilot, which merged with Lincoln Financial in 2006, as vice president and controller in 1996. She held a variety of roles at Jefferson Pilot that included developing the Information Technology strategic project office and managing a cross-functional business development project. "Cindy has been successful at adapting Lean to financial services companies because she begins with the philosophy that Lean should be used to help a business grow," said Mrs. Young. Prior to joining Jefferson Pilot, Ms. Swank was vice president and controller for Acacia Mutual Life Insurance Co. in Washington, D.C. and earlier controller of the personal lines division of insurer USF&G Corp. in Baltimore. Note to editors: For an electronic image of Ms. Swank, contact joe.fazzino@phoenixwm.com


www.eoportland.org

The keynote speakers include Matthew May, author of The Elegant Solution: Toyota's Formula for Mastering Innovation, Bill Schnettgoecke, VP of Lean+ at Boeing, and Cindy Swank, VP of Lean Solutions at Lincoln Financial Group.


www.lean.org

As lean progresses from clerical to more professional activities, workforce creativity often gets confused with value-creation, says Cynthia Swank, VP Lean Manufacturing and Strategic Project Office.
"More and more people will be facing the 'Burger King have it your way' approach," warns Swank. "We're doing business with large groups of agents, and they have a certain way they want to do business with us, and they demand we do business their way. So it's a real challenge for us how we manage that and still have a competitive advantage in terms of being a low-cost provider." Swank says JPF addresses customization in several ways, including use of "separate production lines" for custom business. Lean also has helped absorb customizations into processes without noteworthy increases in staff, she says, but there is a complexity unique to service companies: Unlike in the auto industry where a buyer may be willing to wait three weeks for a customized vehicle, service industries have no such luxury-customers want customization now. Swank says that in the past customer service might have said, "We don't need to be involved until the policy is rolled out," but when rollout occurs they would declare that they can't service the policy. "Having everyone involved often shows that if you do one or two things differently, you can streamline the whole process," says Swank. "We've put in a new workflow and imaging concept that deploys lean concepts, and we standardized the work of two different locations," says Swank.


www.ameconference.org [cached]

Cynthia Karen Swank , Vice President Cynthia Karen Swank , Vice President Cindy Swank pioneered the introduction of Lean Thinking at Jefferson Pilot Financial (now Lincoln Financial Group), a major US life insurance company.Cindy has held a variety of roles and is currently responsible for implementing lean thinking throughout the newly merged Lincoln.Cindy is Vice President of Business Development and Team Lean.In her previous post as Vice President of Finance, she led the redesign of the department and implemented leading-edge technology.She also created the Strategies, Operations and Systems team to champion technology initiatives for Customer Service and Finance.In 2000, she led the lean implementation efforts at JPF and created the Strategic Project Office.In October 2003, she published an article in the Harvard Business Review highlighting the benefits of lean in a service environment.She is a popular international speaker on implementing lean in a non-manufacturing environment with recent speaking engagements in the Netherlands and Australia.


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