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This profile was last updated on 5/11/13  and contains information from public web pages and contributions from the ZoomInfo community.

Ms. Connie McIntyre

Wrong Connie McIntyre?

Vice President, Customer Experien...

Phone: (404) ***-****  HQ Phone
Email: c***@***.com
AGL Resources Inc.
Ten Peachtree Place Dept. 1109
Atlanta, Georgia 30309
United States
Company Description: AGL Resources Inc. is an energy services holding Company whose principal business is the distribution of natural gas in six states: Florida, Georgia, Maryland, New...   more
Background

Employment History

  • Vice President-Customer Service
    AGL Resources Inc.
  • Director of the Customer Care Center
    AGL Resources Inc.
  • Management Positions In Information Systems and Process Improvements
    Customer Care Center
  • Vice President
    Customer Experience
  • Region Manager
    Atlanta Gas Light

Board Memberships and Affiliations

Education

  • bachelor , business administration
    Georgia College
  • master of business administration
    Brenau University
  • Leadership North Fulton
  • bachelor's degree , business administration
    Georgia College
  • master's of business administration
    Brenau University
  • bachelor’s degree , business administration
    Georgia College
24 Total References
Web References
AGL Resources - About Us - Other Officers
www.aglresources.com, 11 May 2013 [cached]
Connie McIntyre Vice President, Customer Experience
Connie ...
www.aglr.net, 15 Nov 2012 [cached]
Connie McIntyre AGL Resources - About Us - Other Officers - Connie McIntyre
...
Connie McIntyre AGL Resources
...
Connie McIntyre Vice President, Customer Experience AGL Resources
As vice president of Customer Experience, Connie McIntyre is responsible for enhancing and sustaining the customer experience for the 4.5 million customers in the seven states served by AGL Resources (NYSE:GAS) utilities: Atlanta Gas Light, Chattanooga Gas, Elizabethtown Gas, Elkton Gas, Florida City Gas, Nicor Gas and Virginia Natural Gas. She oversees customer care center operations, billing, payment, credit functions and supporting customer initiatives. Ms. McIntyre played a key role in the centralization of AGL Resources' customer care operations, creating operational efficiencies and improving customer service. AGL Resources is the largest natural gas-only distribution company in the United States by customer count.
Since joining Atlanta Gas Light in 1977, Ms. McIntyre has held various leadership positions throughout the company that have given her experience and insight into customer service from a number of perspectives. She served as region manager of one of Atlanta Gas Light's largest regions where she oversaw all field operations.
Previously, Ms. McIntyre served as director of the company's customer care center and has held several management positions in information systems and process improvements, playing a key role in implementing the company's computerized customer information system in 1990. She also led the AGL Resources marketer services team through the deregulation of the Georgia residential natural gas market in 1998.
Ms. McIntyre currently serves as chair of the American Gas Association Customer Service Committee. She sits on the boards of the American Cancer Society and YWCA Atlanta and is very active in other community and civic organizations in the Atlanta metro area.
A Georgia native, Ms. McIntyre graduated from Georgia College with a bachelor in business administration and holds a master of business administration from Brenau University. She is a graduate of Leadership North Fulton and a certified customer service professional.
She and her husband live in Johns Creek, Ga., and have two children and two grandchildren.
AGL Resources - About Us - Management Team - Other Officers - Connie McIntyre
aglresources.com, 28 Oct 2011 [cached]
Connie McIntyre AGL Resources - About Us - Management Team - Other Officers - Connie McIntyre
...
Connie McIntyre AGL Resources
...
Connie McIntyre Vice President, Customer Experience AGL Resources
As Vice President of Customer Experience, Connie McIntyre is responsible for managing service for 2.3 million customers in the six states served by AGL Resources. This includes overseeing Customer Care Center operations, Customer Logistics, billing and credit functions, and supporting technology. She also led the centralization of the AGL Resources customer care operations.
Since joining Atlanta Gas Light in 1977, Ms. McIntyre has held various positions throughout the company that have given her experience and insight into customer service. Prior to her promotion to her present position, she served as region manager of Atlanta Gas Light's Northeast Georgia - Gwinnett, North Fulton, Forsyth and Hall counties - where she led diverse teams of more than 80 employees dedicated to improving operations and resolving customer service issues.
She also served as director of the company's Customer Care Center and has held several management positions in Information Systems and Process Improvements, playing a key role in implementing the company's computerized Customer Information System in 1990.
She led the AGL Resources marketer services team through the deregulation of the Georgia residential natural gas market in 1998.
Ms. McIntyre currently serves on the boards of the American Cancer Society and YWCA Atlanta. She is also very active in other community and civic organizations.
A Georgia native, Ms. McIntyre graduated from Georgia College with a bachelor's degree in business administration and has a master's of business administration from Brenau University. She is also a graduate of Leadership North Fulton and a Certified Customer Service Professional.
She and her husband live in Johns Creek, Georgia, and have two children and two grandchildren.
Connie McIntyre, AGL ...
ywcaatlanta-org.readysitebuild.com, 28 Oct 2011 [cached]
Connie McIntyre, AGL Resources
AGL Resources - About Us - Management Team - Other Officers
aglresources.com, 24 Nov 2011 [cached]
Connie McIntyre Vice President, Customer Experience
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