Kelly Thompson joins Silverpop as vice president of production operations and Clara Hoban, formerly director of support and training, has been promoted to vice president of support services.
Clara Hoban joined Silverpop in 2007 and led the client support and training team's transformation to provide 24 hour, global, multi-product support.
has a strong client service background in the e-commerce and direct marketing industries.
She came to Silverpop from Overton's Management Group where she served as call center director.
She also spent several years in client service and customer support roles at Ecometry Corporation.