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This profile was last updated on 12/16/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Chris Bonsi

Wrong Chris Bonsi?

Chief Executive Officer, Greater ...

Local Address: Shanghai, China
100 Park Avenue 4Th Floor
New York , New York 10017
United States

Company Description: Established in 23 countries with more than 16,000 customers, TNS Media Intelligence is part of the TNS Group, ranked #2 worldwide in marketing information. TNS...   more

Employment History


  • bachelor's degree , International Relations with a focus on Japanese economics and political science
    Stanford University
32 Total References
Web References
Fourth Auto Summit [cached]
Chris Bonsi, Regional Director, TNS Automotive, Singapore - content library - covering news, special features, expert reviews, road tests, car comparisons, auto surveys, racing and more, updated everyday, 9 Feb 2006 [cached]
"No one would expect a Maruti 800 owner to have the same set of expectations as a Honda City owner," said Chris Bonsi, Regional Director of NFO Automotive. "The TCS study validates this and provides manufacturers with actionable information on how they can customize their products and services for different groups of customers."
Comparisons across the TCS study components show that customers are relatively more satisfied with vehicle performance and less satisfied in the areas of ownership costs and after-sales service.
"According to the TRI*M system, the industry average score of 80 indicates that most manufacturers have developed a strong relationship with their customers," adds Bonsi.
"Total customer satisfaction requires a dedicated effort throughout the entire ownership experience," comments Bonsi. - content library - covering news, special features, expert reviews, road tests, car comparisons, auto surveys, racing and more, updated everyday
www.EPHOSPHORUS.COM, 27 Nov 2000 [cached]
"The performances of both the Santro and Lancer show that the most appealing vehicles are often the ones with the most enduring features and designs," said Chris Bonsi, a director at J.D. Power Asia Pacific. "Most of the models experience a decline in appeal throughout their model life-cycle and the Santro and Lancer have been able to slow the aging process with successful minor model changes."
Ford Ikon leads the growing entry midsize segment with high ratings on the engine/transmission factor, one of the most important for all vehicle segments. Three out of the four top-ranked models achieve high segment scores, which demonstrates the importance the engine and transmission factor has on customers satisfaction."Consumers in India want the best combination of engine power and fuel consumption in their vehicles," said Bonsi. "The Ikon has clearly met customer expectations in both parameters, with high ratings for passing power at highway speeds and overall fuel consumption."
Toyota Qualis establishes a new performance benchmark in the multi-utility vehicle (MUV)segment and has the distinction of achieving the highest ratings in the industry for the ride,handling & braking, cockpit/instrument panel, and comfort & convenience factors."The Qualis' resounding success in the Indian market is clearly reflected in its high APEAL scores," said Bonsi.
J.D. Power and Associates | Press Pass | Press Releases, 19 April 1999 [cached]
Chris Bonsi81-3-5695-4580
"The small separation in scores among the top makes verifies the high level of competition among the customer satisfaction leaders in the Taiwan automobile industry," commented Chris Bonsi, director of Asian Business Development at J.D. Power Asia Pacific.
"According to the J.D. Power Taiwan Customer Satisfaction Index Study, customers in Taiwan have high expectations regarding their vehicles and how they are serviced.Manufacturers need to understand these expectations and provide quality products and dealer services that meet and exceed customer expectations," commented Chris Bonsi."With 99.7% of respondents visiting a franchised dealer or service center, dealers in Taiwan have a golden opportunity to develop a long-term relationship with their customers.It is critical that manufacturers and dealers develop programs to take advantage of this opportunity," Mr. Bonsi added.
The J.D. Power 1998 Taiwan Customer Satisfaction Index is composed of six factors of that determine a customer's overall satisfaction with product quality and dealer service.The six factors are listed in order of their weight or contribution to overall satisfaction:
Service Performance-(39.6%) Service Advisor-(21.4%) Problems Experienced-(19.7%)
Mr. Bonsi noted that "Dealer frontline personnel are the cornerstones for building customer satisfaction in the Taiwan market."
The 1998 Taiwan CSI Study includes 21 manufacturers with primary analysis conducted at the make or nameplate level.The fieldwork began in May and concluded in July of this year.
J. D. Power Asia Pacific, Inc. was established in 1990 as the Asia and Oceania branch of J. D. Power and Associates.J.D.
J.D. Power and Associates | Press Pass | Press Releases, 19 April 1999 [cached]
Christopher Bonsi, director of J.D. Power Asia Pacific's Singapore branch office, who is responsible for successfully establishing J.D. Power's business presence in China, India, Malaysia, Taiwan and Thailand.J.D. Power Asia Pacific is a majority controlled joint venture with J.D. Power and Associates.
Corporate Communications
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