CEO Chet Cadieux sees its strength as perfecting things that already exist.
TULSA, Okla. - Chet Cadieux, chairman, CEO and president of convenience store chain QuikTrip Corp. (QT), thinks "innovation" is an overused term.
"Most changes that I see, including at QT
, are evolutionary more than they are innovative.
By that I mean, getting better every day or constant improvement," said the son of QT founder Chester Cadieux.
In an exclusive interview, Cadieux
feels true innovation - as in actually inventing something new - is rare and not essential to a company's survival.
Of all the company's accomplishments this year, Cadieux
is most proud of having installed the QT
Kitchens made-to-order food and beverage concept in almost every store.
"Of course, that necessitated us hiring a lot of people to run those kitchens, which created a 30-percent increase in employee count companywide," said Cadieux
Over time, our goal is to be as good at selling fresh food as we are at other items," Cadieux
Don't miss CSNews' exclusive interview with Cadieux
's achievements and how the company empowers its employees to be the best, coming in the October issue.